Intake Manager Job Boston Massachusetts USA,Management

Overview

This position is temporarily remote and will be full time on-site beginning in late Spring 2026

The office will be located in/around this area:
Chelsea, Revere, Everett.

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About

the Role

As our Intake Manager, you’ll own one of the most influential moments in the client journey: the first impression. You’ll lead a high energy bilingual team that transforms inquiries into committed clients, elevating every interaction with a true Red Carpet experience. This is your chance to build a powerhouse operation driven by data, fueled by coaching, and obsessed with delivering excellence.

If you’re a strategic, people centered leader who loves improving processes, inspiring teams, and turning challenges into wins, this role puts you at the heart of the business. You’ll shape our Intake strategy, solve complex client needs, and create the kind of client experience that sets us apart and keeps them coming back.

Your Key Contributions

Accountable for overseeing the Intake team and developing a business plan that covers sales, revenue, and expense controls for local office.

Accountable for overseeing the Intake team by providing training, guidance, and support to ensure high performance.

Responsible for ensuring that all departmental goals including revenue, conversion goals, and client calls are handled and supported by the team.

Oversee and ensure appropriate training and development is being provided to team members.

Facilitate team meetings and 1:1’s with team members to review questions and share any process updates.

Accountable for facilitating skip-level meetings with indirect reports to support with developing and improving processes.

Establish and track key performance indicators (KPI’s) for the Intake Team and share results with team members.

Serve as the point of escalation for highly complex, unique, or complicated client issues, ensuring a timely resolution.

Identify and lead opportunities to enhance and improve the client experience and provide feedback to improve processes and services.

Coordinates and collaborates with other departments and leaders to ensure appropriate and elevated support is being provided with an emphasis on retaining the client.

Present sales, revenue and expenses reports and realistic forecasts to the management team.

What Makes You a Great Fit

Bachelor's degree in business management or political science. 4 or more years of leadership experience may substitute for a degree.

Prior leadership experience is required

Possesses excellent bilingual (English and Spanish) interpersonal communication skills, both written and verbal

Must have excellent negotiating skills and ability to close deals with clients

Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including ability to prioritize tasks and to delegate when appropriate

Impeccable organizational skills and attention to detail

Strong analytical and problem-solving skills

Highly proficient with Microsoft Office Suite, Drop Box, and Case Management or related software

How You'll Benefit

Compensation: $62,400
401k Match
Options for Health Savings Account or Flexible Spending Account
Dependent Care FSA
Basic Life Insurance
Voluntary Life & AD&D
Disability Insurance
Hospital Indemnity Insurance
Employee Assistance Program
Paid Time Off

Our Firm

At Lisinski Law Firm , the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our

Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

This position is temporarily remote and will be full time on-site beginning in late Spring 2026

The office will be located in/around this area:
Chelsea, Revere, Everett.

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