HCM Premier Services Leader; Remote

Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industriesleveragetheir investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise:
Make a difference and inspire confidence.

Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year.

Due to our rapid growth, we are looking for aremote Premier Services Leader to join our team. As a Premier Services Leader at Mosaic, you will lead and guide a team of consultants in our Managed Services space to attain revenue and retention goals. You will focus on building consultative skills, strategic thinking, and ways to add value to the Premier Services offering in a way that fosters client satisfaction and promotes our team culture.

• Manage, engage, and motivatea team of consultantstoachieverevenue and retention
  
  KPI’sandotherdepartmentalgoals
• Develop consultativebehaviorand strategic thinking among team members
• Ensure consultants receiveappropriatetraining,mentoring and shadowing opportunities todevelopsoft and technicalskillsthat align with market demand
• Hold consultants accountable for achievement of individual utilization targets and use of client’s hours
• Ensure team members are following processes and managing their clients in a consistent manner
• Manage a reduced book of business by building client relationships,proactivelyadvisingthem on best usage of UKG products, and collaborating with other Mosaic team members to best serve the clients
• Contribute new and strategic ideas to increase valueand operational efficiency of Premier Services offering
• Act as the liaison between Premier Services and partners throughout the organization including Principals, Strategic Services, Shared Services, etc. to ensure operational alignment and a consistent client experience
• Assist with the recruiting andselectionof new talent
• Devise ramp schedules for new team members
• Model Mosaic’s customer service vision of Guide,Anticipate, Exceed

• Achievement of individual and team memberutilizationtargets
• Achievement of Premier Services client retention targets
• Achievement of Premier Services revenue targets

• An opportunity to autonomously build and scale your team with a growing company
• Ability to make a significant impactonour team and culture, while learning the ins and outs of a small business
• Acompetitivesalary with bonus potential
• An award-winning company culture in a flexible, remote environment

• 8+ years of Human Capital Management (HCM) consulting experience in a SaaS-based environment
• Strong leadership, consulting, and relationship-building skills
• Bachelor’s degree or equivalent work experience
• Ability to work fully remote and travel up to 20% as needed

Equal Opportunity Employer
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