Area Director - Boston, MA

Overview

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we are committed to always doing the right thing. As one of the fastest-growing hospitality brands, we craft unforgettable experiences for our guests. We offer learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities.

As a member of the Shack Fam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good.

• Builds and leads high performing management teams – recruits, retains and develops a knowledgeable, passionate talent pool to support Company growth while driving an elevated Guest experience and accountability to results.
• Leads the management of healthy P&L statements for all Shacks in area to ensure progressive financial success while driving consistent General Manager collaboration to identify and capture the fluctuating needs of the business in the creation of clear targets for revenue growth and cost control to drive accountability.
• Empowers and develops leaders to act in a manner consistent with the Shack Pact, goals, and culture while ensuring area is working towards non-financial, but impactful targets around talent development, succession planning, community involvement, and employee retention.
• Serves as the liaison between Home Office and management team by prioritizing communications, filtering messaging, and providing insight and direction into implementation of systems and processes to drive effective operations.
• Anticipates Guest feedback, proactively identifies area trends, and leverages relevant data points that result in GM accountability plans and a consistent, excellent Guest experience.
• Prioritizes compliance and protects the brand from damage, litigation, and fines by maintaining a thorough understanding of the risks and processes for assigned area, provides effective guidance to the management teams, and drives consistent audit practices.
• Establishes and maintains strong community partnerships by integrating brand presence/awareness and local Shack marketing to secure new and continued Guest and Team Member loyalty.
• Accounts for completing regular, intentional Shack visits that validate compliance regulations, KPI results, and uphold a healthy and safe environment for all Team Members and Guests.

• Minimum 3-5 years of management and leadership experience in a multi-unit management role with a proven track record of successfully managing multiple priorities in a fast-paced work environment
• Adept written, verbal, and relational communication skills that allow effective communication of information and ideas
• Strong interpersonal and organizational skills
• Solid financial and analytical skills with experience driving sales and profits while developing people
• Sets realistic objectives and goals and implements the necessary steps to achieve them
• Knowledge of principles and procedures for management recruitment, selection, and training
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state health and safety code compliance
• Bachelor’s Degree preferred but may be replaced with consistent work and leadership experience
• 50% travel required

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance
• Employer Paid Life and Disability Insurance
• 401k Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts
• Development and Growth Opportunities

Pay Range - $ - $

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Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to park beautification efforts. A permanent stand was built, and the rest is Shack history. With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality.

Our team members enjoy a positive work environment that stands for Something Good.

Shake Shack is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status.