Director, Client Management

Overview

The Director, Client Management, is an expert in Absence Management and oversees strategy, management, and retention for a complex, high-revenue client portfolio. They align account strategies with client goals, business needs, and desired outcomes to ensure customer success, value realization, and revenue growth.

• Impacting outcomes related to client satisfaction, adoption, engagement, and business outcomes.
• Driving Alight's financial results, including solution expansion and contract renewals.
• Building, leading, and developing teams focused on strategic client/broker relationship management, client value realization, solution expansion, and client retention.
• Managing multiple client relationships and large-scale projects, ensuring successful execution while independently handling risks and implementing mitigation strategies.
• Communicating complex ideas, anticipating objections, and persuading others to adopt an alternative point of view, often at senior levels of leadership.
• Negotiating highly complex expansion and renewal contracts with external partners, clients, and vendors.
• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content to foster client-focused discussions and aligning value-driven messaging with client-specific needs, goals, and outcomes.
• Demonstrating a high degree of resiliency and adaptability. Taking responsibility for actions and decisions and is focused on solutions vs setbacks or obstacles.

• 5+ years of direct Client/Broker Relationship management experience.
• Have education of a bachelor's or higher in related discipline.
• Demonstrate excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Display compelling analytical skills with the ability to translate data into actionable insights.
• Have experience in managing pricing strategies and financial modeling.
• Have experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Possess ability to partner with the Sales/Commercial Team to identify expansion opportunities.
• Be proficient in communication, business, financial expertise, and executive presence.
• Have experience in HR services, outsourcing, business management, or disability, absence, and healthcare.

Alight requires all virtual interviews to be conducted on video.

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

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