Manager, Global Strategy & Planning

About The Role

Comm Ops provides outstanding customer support to all Uber customers and partners (e.g., riders, drivers, eaters, restaurants) and Strategy & Planning (S&P) is a core part of setting and driving the strategic vision of the organization. The sub-team within S&P that this role will fill is focused on Comm Ops Business Planning, Business Performance Reporting and Rhythm of Business activities.

• Lead strategic planning activities and thinking about balancing support cost and support quality outcomes
• Lead and program manage key Global Evergreen Planning and Annual Planning activities
• Lead Long Range Planning efforts working with Strategic Finance
• Work with CX leaders on core annual and evergreen planning responsibilities, specifically focusing on x-Persona/ x-Regional budget management
• Steer financial planning for all x-LoB teams; centrally orchestrate strategic HC management and fixed costs (e.g., HC, T&E) allocation for Comm Ops
• Work with Global Strategy Analytics team to facilitate improvement of Comm Ops business performance metrics to Uber’s Executive Leadership, including understanding and succinctly communicating Comm Ops’ underlying business drivers and selecting & building appropriate content deep dives
• Run analysis and develop strategic insights in globe-spanning projects to enable Uber’s leadership decision-making
• Strategically assess and influence the development of each Comm Ops team’s monthly reporting cadence, structure, and material to the Comm Ops LT; build a plan to continuously maximize the ROI of executive communication meetings and material across Comm Ops

• Bachelor’s degree
• Minimum 5 years of work experience, with at least 2 years of corporate strategy, business planning, strategic financial planning, strategy / operations consulting, or CX program management experience
• Experience in communicating with and presenting to senior leaders
• Experience collaborating and influencing others in a cross-functional team environment

• MBA, Master’s degree in Economics, Business, Finance, or other quantitative fields
• 6 years of experience in strategy and business operations, financial reporting, budget management, cost management
• Critical thinking / ability to understand strategic business drivers across disparate businesses
• Autonomous thinker / worker with ability to independently drive projects from scope to delivery with a self‑driven and disciplined approach
• Highly structured, organized, and detail oriented approach to work
• Demonstrated ability to own and execute on multiple major strategic projects / programs simultaneously
• Advanced Excel / data analysis skills with demonstrated experience building financial / economic / analytical models, both high-level and detailed
• Advanced PowerPoint / presentation skills with demonstrated experience crafting executive‑ready material (presentations, recommendations) and working closely with senior leaders
• Experience working in highly collaborative, matrixed work environments
• Experience leading large cross‑functional and data‑driven programs

Ready to ride? Uber’s mission is to reimagine the way the world moves for the better. Here, bold ideas create real‑world impact, challenges drive growth, and speed fuels progress. This isn’t the kind of place where you follow a playbook – it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you.

What moves us, moves the world – let’s move it forward, together.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, and Thursday in‑office. Some roles, like those at greenlight hubs, require full‑time in‑office presence. Ask your Recruiter for details about this role’s requirements.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment…