Director of Member Services JN

Director of Member Services

This prestigious global luxury hospitality network is seeking a Director of Member Services to oversee member engagement, program implementation, and regional operations for a luxury resort company. The role ensures that every member property maximizes the benefits of their membership while aligning regional needs with global initiatives. The ideal candidate is a relationship‑focused leader, highly organized, and experienced in cross‑functional collaboration, able to balance strategic oversight with operational execution.

• Competitive base salary up to $100,000 DOE
• Health coverage (medical, dental, vision options)
• Paid time off, increases with tenure
• 401K with company match
• Employee discounts across member properties
• Travel opportunities and global networking
• Opportunity to represent a prestigious luxury hospitality brand and shape regional member experience

• Serve as the primary liaison between members and global headquarters, ensuring alignment of regional and global objectives.
• Ensure every member maximizes the value of their membership by promoting usage of all tools, services, and resources.
• Collect and communicate member feedback to HQ to optimize services and programs for regional relevance.
• Propose, coordinate, and implement an annual delegation action plan, managing the budget for initiatives in collaboration with the International Director of Member Services and the regional Delegate.
• Organize regional meetings, including Delegation Meetings, Chefs Meetings, and Steering Committee sessions.
• Support network development, including prospecting and onboarding of new members.
• Collaborate with HR to provide recruitment support and establish partnerships with top hospitality universities and schools.
• Work with Partnerships and Marketing teams to activate global relationships, identify new regional partners, and support promotional initiatives.
• Produce editorial content and collaborate with the Publications Department on print, digital, and photo library materials.
• Proofread regional‑language communications and marketing materials.
• Organize showcases, brand events, and other promotional activities as required.
• Prepare and distribute monthly delegation e‑newsletters and provide bi‑weekly updates to headquarters.

• Minimum 5+ years of experience in hospitality or tourism, preferably within luxury hospitality.
• Home‑office‑based remote position with significant travel up to 60% the first year.
• Strong interpersonal, communication, and relationship‑building skills with the ability to engage senior‑level clients and stakeholders.
• Leadership presence and excellent presentation skills.
• Highly organized with exceptional project management and time management abilities.
• Ability to multitask, work independently, and collaborate effectively with global teams.
• Proactive problem‑solving aptitude and solution‑oriented mindset.
• Fluency in Spanish and English (written and spoken) is strongly preferred.
• Valid driving license required.
• Passport required for travel.