Project Manager, Program ​/ Project Manager, Operations Manager

Reports to

Director of the PMO

The Project Manager is responsible for the successful delivery of complex, cross-functional projects across the organization in alignment with the PMO’s standards and governance. In collaboration with the Director, this position will play a key role in supporting the growth and success of the newly established PMO.

• Project Execution & Delivery:
  Lead all phases of the project lifecycle from initiation to closure, ensuring successful delivery within defined scope, timeline, and budget.
• Serve as the primary point of contact for internal stakeholders and cross-functional teams on assigned projects, ensuring clear communication and alignment.
• Proactively identify, analyze, and manage project risks, dependencies, and issues, developing effective mitigation and contingency strategies.
• PMO Success:
  Adhere and contribute to the refinement and institutionalization of PMO methodologies, processes, templates, and tools.
• Develop and maintain comprehensive project documentation and status reports for inclusion in PMO portfolio reporting.
• As needed, provide coverage and PM support to the Director on high-priority or emergent requests of the PMO.
• Serve as a thought partner in the PMO’s ongoing process development and improvement efforts.
• People Management:
  Coordinate and lead project team members, building rapport and cohesiveness within the project team.
• Process Improvement:
  Identify, document, and assist in the prioritization of opportunities for process and system improvement; facilitate stakeholder discussions and solution development efforts.

• Education:
  
  Bachelor’s degree in Business Administration, Project Management, or related field.
• Experience:
  
  3-5 years of progressive experience in managing complex, multi-stakeholder projects. Experience in healthcare, tech, or benefits space desired.
• Certification:
  Project Management Professional (PMP) or equivalent certification (e.g., PRINCE2) desired. If not currently certified, intent to pursue certification within a reasonable timeframe must be part of the professional development plan.
• Technical
  
  Skills:
  
  Proficiency in or ability to learn and effectively leverage project management software (e.g., Jira, Smartsheet, Confluence, MS Teams).

• Leadership:
  Proven experience in leading diverse stakeholders without formal authority; confident in presenting to and working with executive leaders; uses discretion when liaising between leadership and the project team; strong meeting facilitator with ability to navigate interpersonal dynamics and achieve intended outcomes; leverages the expertise of team members appropriately to make informed project decisions and recommendations.
• Communication:
  Exceptional communication (written and verbal) skills with ability to tailor information/presentation to the audience.
• Methodology Expertise:
  Knowledge of project management methodologies and ability to adapt the project management approach to the needs of the organization.
• Adaptability:
  Proven ability to manage multiple simultaneous projects and re-prioritize as necessary; provides direction and buffer to project teams as organizational needs or guidance change.

• Willingness and ability to become a SME when required for the successful execution of the project.
• Capable of partnering with stakeholders to translate high-level business needs into technical or operational capabilities (i.e., playing an active role in the planning, analysis and design phases of a project).
• Uses sound judgment to identify project risks that require escalation and provides the necessary information to mitigate/resolve timely.

This role is Hybrid - 3 days in office, 2 days work from home.

Salary range based on experience: $115 - $130K