Manager - Integrated Absence Management

Overview

Signal Hill Office – Signal Hill, CA 90755

• Salary Range: $95,000.00 - $
• Position Type:
  Full Time
• Job Shift: Day
• Education Level: High School Diploma or GED
• Travel Percentage:
  None
• Category:
  Admin - Clerical

This position can be a hybrid or a remote position.

Manages overall development and operation of the total integrated absence and disability management, claim personnel, and client satisfaction for all operations offices throughout the country.

• Manage Division Supervisors in multiple locations throughout the country.
• Interview and hire new team members to support organizational growth.
• Training new hires to support organizational growth.
• Assist Supervisors in training Absence and Disability Teams on new clients during onboarding.
• Assist in testing of new client set up in claims and leave system.
• Provide periodic training and mentoring staff on client specific, system or general business-related matters in coordination with the Supervisor.
• Make ongoing high level decisions regarding process and procedures for current and new clients.
• Work with Assistant Vice President on implementation and onboarding of new clients.
• In depth understanding of leave laws and benefit options as well as TRISTAR client’s specific leave and disability programs.
• Responsible for overseeing and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of staff.
• Create and maintain monthly “heat” chart to ensure proper caseload management.
• Perform regular daily/weekly/monthly/quarterly/annually quality audits to ensure overall compliance and performance guarantee satisfaction.
• Review performance data that includes activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement and overall effectiveness.
• Empower staff to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Provide effective performance feedback through general performance management, as well as employee recognition, rewards and disciplinary action, with the assistance of Executive Management and Human Resources, when necessary.
• Manage the annual SOC1 process with auditors. Ensure data accuracy when providing the auditors with the information necessary to conduct the audit.
• Oversee State and internal claim and leave audits.
• Maintain staff work schedules including workload assignments, job rotation, training, vacations and PTOs, cover for absenteeism, and request for overtime scheduling, if necessary.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency and output.
• Make leave/claims specific decisions that are financially responsible, accountable, justifiable and defensible in accordance with both organization and client policies and procedures.
• Communicate regularly with other management staff, Client Services and VP.
• Continuous attendance of seminars and/or other classes to enhance business knowledge and skills and in turn disseminating it to staff members.
• Provide the highest quality of customer service.
• Follow attendance policy: consistency in work schedule and punctuality.
• All other duties as assigned.

Computer, 10-key, copier, printers, fax, postal meter, telephone switchboard and other office equipment.

Appropriate office attire

• Education/
  
  Experience:
  
  College Degree Preferred. CPDM/CLMS Preferred. Minimum of 3 years of responsible leadership experience in management or supervisory position. 5+ year knowledge and background in FMLA/Leave of Absence (LOA), Disability, and other insurance types.

• Ability to manage a diverse, fast-paced, multi-tasking, but team-oriented workplace.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Computer Proficient in Word, Excel and Web applications.
• Excellent Written and oral communication skills.
• Excellent organizational skills.
• Ability to solve complex problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Comprehension…