Professional Services Manager
Cape Town, 7100, South Africa
Listed on 2026-02-28
-
Management
Program / Project Manager, Business Management, Operations Manager, Business Analyst
From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the
Cape Town
office.
P
osition Overview:
MRI Software is seeking a Manager of Professional Services to join our team in Cape Town SA! This individual will be responsible for overseeing the daily functions of their SA region Services team members in the Professional Services departments. This role will report directly to the Director of Delivery in South Africa, with dotted line reporting to Professional Services leadership in North America.
Responsibilities :
Local Services oversight, leadership, and people management of approximately 10 SA Services employees part of the SA Services Global Delivery Center
Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence;
Drive global integration and standardization in the SA region. Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams;
Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development;
Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization;
Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments; and
Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure.
Knowledge and
Skills:
5+ year experience within a Business Management or related field
5+ year experience managing a global team or other relevant leadership experience
Leadership:
Demonstrated ability to inspire a team to achieve great things
Execution:
Demonstrated ability to take concrete actions to deliver and inspire
Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
Excellent documentation and presentation skills
Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
Experience with other business SaaS offerings a plus
Education:
Bachelor’s degree in Business Management or related field;
Masters preferred – and/or relevant qualification and/or relevant experience
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive…
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