Facilities Manager

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

Facilities Manager (age 18+) is responsible for managing daily directives in areas of maintenance, IT, and landscaping to maintain compliance with Company standards. This is a full-time position that manages subordinate staff and reports to the General Manager.

Our Landscape Team audits, preserves, and revitalizes the Camp-Resort’s property, landscaping, and landscape equipment. These team members require ‘perseverance’ to see that the job gets done through all elements.

• Supervises and trains grounds team
• Oversees landscaping activities, including maintenance of parking areas, roads, and trash removal

Our Maintenance Team is the backbone of a functional property and is committed to chasing perfection with each wrench they turn. These team members are responsible for the day-to-day functionality of the park’s equipment and facilities.

• Knowledge in:
  • Electrical, Plumbing, HVAC, Carpentry, Work Orders, etc
• Responsible for completing preventive maintenance and repairs through-out the resort including park-model cabins and campsites, public spaces, equipment, golf carts, and buildings
• Supervises and trains the Maintenance team
• Maintains the operation of utility systems such as heating, air conditioning, and ventilation
• Manages operations of wastewater treatment to ensure compliance with regulatory procedures and reporting practices, where applicable
• Leading on-site project management, and ordering/working with vendors

• Serve as point of contact for basic IT needs such as the location of internet access points, and security cameras

• Makes day-to-day decisions within or for a group or department
• Responsible for establishing standards and setting expectations
• Hires, trains, and schedules team and coordinates workflows to maintain compliance with budget guidelines
• Responsible for maintaining inventory levels of supplies and equipment for specified departments
  
  Responsible for managing the operating budget for their departments;
• Respond to guest inquiries using the company’s service recovery guidelines
• Learn and utilize the reservation system for daily planning (Campspot)
• Present professional appearance and attitude at all times, and maintains a high standard of customer service
• Serves as the location’s Manager-on-Duty on an as needed basis
• Collaborate with park and home office departments
• Required to perform the same tasks as the individuals they supervise

• High School diploma
• 3-5 years’ experience in maintenance and facilities management as an individual contributor required (Experience with filtration systems preferred)
• Certified Pool & Spa Operator (CPO) License or Aquatic Facility Operator (AFO) certification is a plus
• Experience in customer service, hospitality, and management preferred

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and prioritize in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Be available “on-call” for emergencies
• Work with minimal supervision
• Maintain composure under pressure
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

• Able to move up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the location
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Use arms and hands to reach, and lift
• Constant exposure to outside weather conditions
• Able to communicate verbally, including projecting your…