Training Manager; remote

Who We Are

Service Mac is a new sub‑servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Service Mac is focused on providing superior technology, products, and services for the mortgage and real‑estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Our inclusive, people‑first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Manages a team which oversees the development of training programs, curriculum, and training methodology/delivery for First American employees and/or external customers to meet organizational, learner needs, and facilitate training. Establishes and implements training strategies and standardizes training initiatives for training success. Develops training programs that align with business goals. Promotes efficiency and competitive advantage by developing the skills of staff and end users.

Manages the daily operations of a training team for an area or business unit. Develops and implements training programs. Analyzes business unit functions and tasks to ensure that the curriculum and training methodology/delivery are appropriate to meet organizational and learner needs along with facilitating training classes.

• Manages a team which creates, designs, develops, and facilitates training courses and programs for a defined area or business unit. Provides direct supervision of team.
• Partners with business leaders to identify current and future training and development so that corporate/business philosophies, initiatives and objectives are met.
• Continuously evaluates training effectiveness to ensure that it meets organizational and learner needs.
• Researches and implements effective and innovative best practices that will best prepare the workforce to meet business objectives.
• Stays abreast of all developments and changes to policies, procedures, regulations, business initiatives and technologies.
• Participates in long‑range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.
• Ensures high productivity and quality performance from the Training & Development staff. Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring and compensation recommendations.

Accountable to Senior Management to ensure appropriate use of financial resources

• Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends.
• Exercises judgment within generally defined practices and policies in determining objectives and approaches to project completion.
• Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.
• Interacts with Management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.
• Facilitates training classes.

• Manages a team with direct supervisory responsibility including hiring, performance management, coaching, mentoring.
• Provides input to and may develop operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.
• Receives assignments in the form of objectives, establishes goals, and assigns resources to meet schedules and goals.
• Work is reviewed in terms of meeting product, project, or operational objectives, quality, schedules and budgets.