Senior Claims Specialist - Accident & Health - QBE Insurance

Work Arrangement

Hybrid if local to an office.

$88,000 - $165,000K

Time Type:
Full time
Worker Type:
Employee

Location:

USA – Countrywide

The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating intricate claims, collaborating with suppliers and stakeholders, and offering senior technical guidance and support.

• Provide technical guidance and analysis for complex and high‑value claims.
• Assist in implementing and maintaining claims management strategies.
• Maintain comprehensive knowledge of insurance guidelines and policies.
• Build and maintain relationships with stakeholders.
• Manage a portfolio of complex or high‑value claims.
• Act as an escalation point for customer complaints.
• Provide senior technical expertise and mentoring for team development.
• Encourage partner relationships with the team.
• Support process improvement through negotiation and dispute resolution.

Preferred work experience includes:

• Relevant experience in classes.
• Management of complex and/or high‑value claims.
• Involvement with relevant industry groups.

Preferred qualifications include:

• Tertiary degree or equivalent combination of education and work experience.

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full‑time and part‑time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis
• Competitive 401(k) program with company match up to 8%
• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click Benefits | QBE US.

What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most.

As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future sponsorship.

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request…