Guest and Customer Relations Lead - Remote

Guest and Customer Relations Lead - Remote Job Description

Posted Tuesday, February 10, 2026 at 6:00 AM

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

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Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.

May be required.

The Commercial Operations Specialist provides essential operational, administrative, and analytical support to PMC’s Commercial Parking Managers. In addition to supporting daily site functions, this role plays a key role in financial reporting and data management to help drive business decisions and improve operational performance. By managing routine tasks, coordinating communications, and supporting data and process improvement initiatives, the position enables managers to focus on strategic priorities such as business growth, client relationships, and strengthening the PMC Commercial brand.

To support Commercial Parking Managers by ensuring daily operational continuity, enhancing data visibility, and assisting with financial processes. This role streamlines task execution, improves reporting accuracy, and contributes to strategic planning by maintaining data integrity and providing insights from operational and financial data. The ideal candidate is detail-oriented, adaptable, and capable of balancing administrative support with financial and analytical tasks in a fast-paced environment.

Maintain a high standard of customer service by responding to all inquiries—phone, email, or in-person—within 48 hours. Take full ownership of guest concerns, complaints, and citation disputes, ensuring they are addressed promptly, professionally, and in accordance with company policy. Follow up to ensure complete guest satisfaction.

Support the VP of Commercial Parking by executing special projects with accuracy, timeliness, and professionalism. Projects may range from operational rollouts to financial data tracking or vendor coordination.

Provide ongoing training and support for operational technology platforms used within the commercial division. Partner with IT to refine tools based on field feedback. Maintain accurate records in the Commercial Parking database, including active locations, space counts, deal terms, and technology deployment.

Provide detailed operational support for all new commercial site launches, including:
Coordinating signage layout and procurement;
Setting up rate codes and location data in accounting systems;
Auditing hours and verifying accuracy;
Submitting payment details for property owners;
Managing and maintaining the site opening workflow to ensure timely execution.

Assist in compiling, verifying, and consolidating monthly financial data to support closeout processes and performance reviews. Generate and maintain dashboards, trackers, and reports to identify trends, gaps, and improvement opportunities. Support the VP of Commercial Parking and accounting team with data-driven decision-making, forecasting, and budget planning. Prepare and summarize financial and operational data for leadership presentations, audits,…