Regional Operations Director

Mosaic Management Summary

The primary purpose of the Regional Operations Director is to support the day-to-day functions of the communities assigned to in accordance with current federal, state, and local standards, guidelines and regulations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout each community.
• Develop and maintain written policies and procedures and professional standards of practice that govern the operation of the community as needed.
• Ensure that all employees, residents, visitors, and the public follow the community and corporate office established policies and procedures.
• Participate in state/federal surveys of the community and assign appropriate personnel to accompany surveyors during survey inspections at assigned locations.
• Discuss survey findings with team and develop corrective action plans for identified deficiencies.
• Maintain an adequate liaison with residents and family members.
• Routinely, review the community’s Quality Measures in Blue Step. Monitor to ensure such discrepancies are corrected.
• Assume the administrative authority, responsibility, and accountability of directing the activities and programs of the community.
• Ensure that adequate supplies and equipment are on hand to meet the day‑to‑day operational needs of each community assigned.

• Support the communities in a manner which will ensure company profitability by meeting all community budget and census guidelines.
• Review and interpret monthly financial statements and provide such information to the home office.

• Assist with the recruitment and selection of managers at assigned communities.
• Delegate administrative authority, responsibility and accountability to other staff personnel as deemed necessary to perform their assigned duties.
• Consult with Executive Directors and Managers concerning the operation of their departments to assist in the elimination, correction, and improvement of problem areas.
• Ensure appropriate staffing levels weekly.
• Counsel, discipline and terminate personnel as needed.
• Ensure that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex religion, handicap, marital status, or other protected class.
• Schedule and lead/participate in leadership trainings/meetings to ensure that appropriate information sharing is provided on a continuous basis.
• Ensure that clinical department is following community policies, quality assurance, incident reports, delegations, evaluations, service plans, behavior plans, skin documentation, weight loss, visit, missing medications, plan of care, MD orders, etc.
• Maintain an excellent working relationship with medical profession and other health related facilities and organizations.

• Attend and participate in workshops, seminars, etc. to keep abreast of current data affecting long term care facilities, as well as to maintain a professional status.
• Ensure that all personnel complete required new hire and annual online training through Blue Step and State required training.
• Encourage support and teamwork.
• Ensure job postings are routinely posted.

• Ensure that all communities personnel, residents, family members, visitors, etc. follow established safety regulations.
• Ensure the building and grounds are maintained in good repair.
• Review accident/incident reports. Monitor and determine the effectiveness of the community’s risk management.
• Ensure that communities personnel follow established regulations governing the use of labels and MSDSs for hazardous chemicals.
• Ensure that community personnel performing tasks that involve potential exposure to blood, body fluids or hazardous chemicals are appropriately trained prior to performing such tasks.
• Ensure the community’s Drug & Alcohol‑Free Workplace program is being administered as per the program’s policies and procedures.

• Maintain confidentiality of all…