VP, Business Services Domain; Microsoft D365 ERP and CRM

VP, Business Services Domain (Microsoft D365 ERP and CRM)

The Vice President, Business Services Domain is an executive role responsible for the strategic and operational leadership of the Business Services Domain (BSD) talent pool within the Hitachi Solutions Americas regional business unit. This position reports to the Senior Vice President, Americas Delivery Domain, and oversees multiple Domain Directors, each managing a specialized pool of consultants aligned to a specific Delivery Domain – Microsoft Dynamics 365 Customer Engagement (CE), Microsoft Dynamics 365 Finance & Operations (F&O), and Microsoft Dynamics D365 custom application solutions.

The VP drives organizational excellence in people management, workforce planning, delivery capability development, and performance across the BSD talent pool. They ensure teams deliver high‑quality outcomes for clients while fostering an inclusive, growth‑oriented culture and supporting the overall vision for the Americas Delivery Domain.

Lead the BSD to achieve strategic objectives, including workforce planning, performance excellence, and culture-building, while aligning with Hitachi Solutions’ core values and DEI initiatives.

• Empower Domain Directors to coach, mentor, and develop employees through career development planning, performance management, and career path design.
• Ensure role clarity and best practices within domain specialty areas.
• Instill customer focus across the domain by coaching and providing feedback through the Domain Directors.
• Partner with Human Resources to implement effective hiring practices and maintain appropriate staffing levels.
• Coordinate with the Americas Resourcing Group to support centralized staffing.
• Establish metrics for employee management, skill development, utilization, capacity, and certifications for Domain Directors.
• Champion Hitachi Core Values and DEI initiatives to sustain growth.
• Collaborate with GDC Managers on project assignments and staffing.
• Oversee the mid‑year and annual performance management process.
• Implement performance feedback processes, including recognition, rewards, and corrective action.
• Report on team performance metrics, including utilization.
• Drive monthly Rhythm of the Business reporting for BSD.
• Lead strategic initiatives supporting domain goals.

• 10+ years of experience managing teams, with proven success leading multiple people managers.
• Strong leadership, coaching, mentoring, and career development skills.
• Excellent communication and collaboration skills, especially with HR and stakeholders.
• Demonstrated ability to define roles and implement best practices within domain specialties.
• Customer‑focused mindset with coaching to embed this focus.
• Analytical and organizational skills for setting and monitoring metrics.
• Commitment to diversity, equity, and inclusion initiatives.
• Strategic thinking and problem‑solving, partnering with GDC and resource managers.
• Experience with performance management – constructive feedback, recognition, corrective actions.
• Ability to analyze and report on utilization and other performance metrics.
• Competencies:
  
  Continuous Learning, Impact & Influence, Client Focus, Strategic Thinking, Adaptability.

• Step into a high‑impact role building on industry expertise.
• Leverage reputation and knowledge to drive innovation for leading organizations.
• Be part of a globally recognized team committed to excellence, collaboration, and growth.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Base Salary Pay Range*: USD/CAD $205k – USD/CAD $275k

* The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work

#REMOTE

Beware of scams

Our recruiting team may communicate with candidates via the  domain email address and/or via our Smart Recruiters (Applicant Tracking System) not domain email address regarding your application and interview requests. All offers will originate from our  domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Executive

Full‑time

Consulting

IT Services and IT Consulting