Lab Service Manager Farmers Branch, TX

Under th e direction of the Central Lab Manager, the Central Lab Service Manager is the primary liaison between the Home Office and Field lab teams, oversees the entire lens order process from stock to job entry and production, and directs the Central Lab’s job prioritization. In partnership with the other Central Lab and field lab teams, the Service Manager identifies and resolves recurring quality issues affecting lenses.

Manages the Stock & Service team of lens technicians, including training / development, team support, accountability, and performance review

Oversees the email template system to provide transparent communication to the field teams and address problems with orders

Ensures lens room production targets are met or exceeded

Sets the Stock & Service team’s processes, policies, and procedures for pulling correct lenses for work orders, including situations when optically viable substitutions are necessary.

Partners with Supply Chain LP and the Central Lab Manager to maintain lens inventory, ordering, cycle counting, and best LP practices

When necessary, identifies jobs requiring cancellation in an expeditious matter, providing prompt feedback to the ordering site

Serves as the on-site contact for LMS and printer needs

Tracks trends in workload and identifies service level gaps

Identifies and expedites languishing work

In collaboration with other Central Lab Managers, contributes to the continuous improvement of lab operations via team meetings and emailed feedback

Receives and performs additional relevant tasks from Central Lab Manager and Vice President of Lab Operations

5 – 10 years optical experience

Advanced optical knowledge for coaching and troubleshooting purposes

Proficiency in MS Excel, Power Point, and Word

Background in service management

ABO certification preferred

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.