Operations Supervisor- Commercial Insurance; Remote

Operations Supervisor
- Commercial Insurance (Remote)

Insurance Office of America

Posted Feb 24, 2026

Full-time

Negotiable

Advanced (5-10 yrs)

Work Mode:
Remote (South Eastern US only) | Location/Supporting:
Longwood, FL | Book Focus:
General

Remote work policy:
Individuals within a 50‑mile radius of a branch may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction‑free workspace and is not a substitute for childcare or other personal responsibilities. To view our branch locations, please visit:

The Operations Supervisor – Commercial Lines is responsible for direct leadership and day‑to‑day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with processes, maintaining service excellence, supporting staff development, and strengthening operational efficiency. The role also serves as a senior‑level resource for complex client service needs and manages an assigned book of business.

• Performance Standards:
  Monitor productivity, efficiency, quality, and service standards.
• Culture Promotion:
  Promote IOA culture and support team engagement.
• Professional Development:
  Support ongoing staff training and development.
• Succession Planning:
  Develop future branch operations leaders.
• Direct Staff Management:
  Lead Account Management staff and provide coaching and guidance.
• HR Management:
  Ensure compliance with HR policies and processes.
• Recruitment and Onboarding:
  Participate in hiring, interviewing, and onboarding.
• Performance Communication:
  Deliver evaluations and maintain transparent communication with leadership.
• Workflow Management:
  Assign and balance workloads to ensure service continuity.
• Operational Process Excellence:
  Implement and enforce processes and best practices.
• Data Analysis:
  Monitor and interpret performance data and take action as needed.
• Data Integrity:
  Maintain accurate data across agency and carrier systems.
• Account Management:
  Manage an assigned book of business.
• Technical Support:
  Serve as a subject matter expert for coverage and service questions.
• Client Relationship Management:
  Manage client relationships and support renewals and service needs.
• Policy and Service Administration:
  Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Renewal and New Business Execution:
  Lead or support the full renewal and new business process.
• Service Excellence:
  Deliver excellent service and proactively anticipate client needs.
• Policy Compliance:
  Stay updated on company policies and procedures.
• Champion IOA Values:
  Demonstrate integrity and leadership.

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem‑solving, and decision‑making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

• Competitive salaries and bonus potential
• Company‑paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

• 30‑Minute Phone Screen, Online Assessments, and Interview(s)

The expected pay range for this position is 105‑125K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.