DirectorFranchise Operations

Benefits

• Paid time off
• Training & development
• Wellness resources
• We empower the fighting spirit in you!

General

Summary:

The Director of Franchise Operations serves as the primary operational partner to domestic franchise owners across the UFC GYM system. This role drives revenue growth, ensures brand standard execution, and strengthens franchise relationships through strategic coaching, financial oversight, and operational support.

The Director works closely with Franchise Owners to optimize performance, improve profitability, and maintain system-wide consistency. Periodic travel and in-market club visits are required. This job requires to travel to every franchise as well as leading calls with the team.

• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements (P&L, balance sheet) to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency
• Partner with Marketing and Digital teams to optimize website performance and revenue generation
• Promote approved vendors and manage vendor rebate and revenue share programs
• Support franchise training, pre-sale, and grand opening initiatives
• Protect and uphold UFC GYM brand standards across all channels

• Bachelor’s degree preferred or 5–7 years equivalent business experience
• 5–7+ years of multi-unit operations or General Manager experience
• Strong financial acumen and KPI analysis skills
• Proven leadership and relationship-building abilities
  
  Advanced communication skills (written and verbal)
• Strong Microsoft Office skills (Excel proficiency preferred)
• Passion for fitness and alignment with the UFC GYM brand
• Ability to travel extensively

While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.

Occasionally required to lift and/or move up to 10 lbs.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.