Program Manager, Training and Development Level I

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Grant Funded

This position is grant funded.

Work Shifts

9:00 A.M - 5:00 P.M

Duties & Responsibilities

Purpose of Position:
Under general direction, with considerable latitude for independent judgment and initiative, develops, plans and establishes training, educational and development programs in order to enhance skills, remedy deficiencies, upgrade human resources and meet forecasted skill requirements of the System. Manages and administers the day-to-day activities of the group training section including planning, supervision, coordination, control and direction of the training section/group.

Examples of Typical Tasks:
1. Manages the development and presentation of the management, professional, technical and education training continuum, which consists of courses, seminars and workshops on a wide range of topics, practice and skills.
2. Provides consulting on management problems, specialized training and development needs and the use of outside educational resources.
3. Directs research to determine management and employee training and education needs.
4. Develops and conducts programs to support training needs identified by line and staff management.
5. Manages the investigation and recommendation of external general management and professional development programs for high potential senior management.
6. Directs extensive consulting to managers on individual management problems, specialized education and training needs. Directs development of customized training programs to satisfy the operational needs of the System.
7. Responsible for several training, development and educational support systems, participant enrollment, program administration, procedures, tracking systems and materials development and distribution.
8. Evaluates effectiveness of training and development programs and makes recommendations regarding modifications and new programs.
9. Coordinates the activities of training sector with those of other training sector groups. Monitors the activities of the unit.
10. Supervises, directs and evaluates the efforts of training specialists, analysts and support staff. Ascertains current status of program implementation. Provides technical advice and guidance.
11. Evaluates staffing, unit assignments, work performance and special personnel problems in order to maximize operating efficiency.
12. Supervises program implementation, develops training programs for implementation and follow-up systems to assure effectiveness and attainment of objectives.

Minimum Qualifications
1. A baccalaureate degree from an accredited college or university in Education, Public Health, Psychology, Personnel Administration, Management or Public Administration, or a related approved discipline; and,
2. Five (5) years of progressively responsible experience in planning and workforce development and training programs medical or public health administration or other areas related to training, development and workforce analysis, of which at least two (2) years must have been in a managerial, supervisory or administrative capacity related to the organization, formulation, development and implementation of such plans and programs;

or,
3. A master degree from an accredited college or university in Education, Management, Social Work, Medical Administration, Psychology, Personnel Administration, Public Administration, or a related approved discipline with four (4) years of experience as described in (2), and two (2) years in a managerial, supervisory or administrative capacity; and,
4. A satisfactory combination of training, education and experience.

Department Preferences

• Excellent communication and collaboration skills
• Ability to work in teams
• Demonstration of sensitivity to persons with a psychiatric diagnosis who exhibit challenging behaviors
• Demonstration of potential to effectively present information and teach/demonstrate skills to others in a classroom situation
• Knowledge of the principles of training, psychology of learning, applications and the ability to instruct and motivate
• Ability to communicate orally and relate to others
• Proficient writing and research skills
• Preferred to be certified by OMH in approved trainings within one year of start date
• Preferred -…