Director, Digital Transformation, Broker Connect

Director, Digital Transformation, Broker Connect page is loaded## Director, Digital Transformation, Broker Connect time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 16, 2026 (13 days left to apply) job requisition :
834685

Job Posting End Date:
March 15

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
* Award-winning culture
* Inclusion and diversity as a priority
* Performance Based Incentive Plans
* Competitive benefits package that includes:
Health, Vision, Dental, Short & Long-Term Disability
* Generous PTO (including paid time to volunteer!)
* Up to 9.5% 401(k) employer contribution
* Mental health support
* Career advancement opportunities
* Student loan repayment options
* Tuition reimbursement
* Flexible work environments### ###
* All the benefits listed above are subject to the terms of their individual Plans*.And that’s just the beginning…  With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team.

Help us help others, and join Team Unum today!## General

Summary:

The Director, Digital Transformation Broker Connect is responsible for leading the operational readiness, governance, and ongoing strategic planning for Broker Connect and related work streams. This role ensures that newly built capabilities—spanning onboarding through claims—are effectively scaled, supported, and adopted across the organization. The Director oversees day‑to‑day operational execution while also driving long‑term program governance for a highly visible, complex, and cross‑functional portfolio.
This leader partners closely with Client Success, IT Platform Partnerships, and senior business stakeholders to ensure the organization is prepared to support new capabilities, processes, and enhancements associated with Broker Connect. The Director will translate strategic priorities into actionable plans, align stakeholders, guide decision‑making, and ensure operational teams are trained, ready, and able to deliver a consistent and excellent experience for brokers and internal partners.
The role includes people leadership, with responsibility for managing, coaching, and developing direct reports. The Director plays a critical role in fostering clarity, alignment, and accountability across the program, and must balance both strategic thinking and hands‑on operational execution.
** Job Specifications
*** Bachelors degree, or equivalent relevant business experience. Masters degree is a plus.
* 8+ years of experience delivering value to customers through problem solving, analytics, and/or digital assets, or equivalent relevant experience.
* Proven understanding of customer journey and behaviors & expectations to invest in technology
* Drive Digital Transformation through customer adoption, user experience labs, marketing campaigns, etc.
* Demonstrate proven experience in project delivery and risk management.
* Demonstrated
** people leadership experience**, including coaching and developing team members.
* Experience in leading and building a change culture with stakeholder management, Operational readiness & buy-in with strong communication
* Ability to think and execute at both a strategic and operational level
* Proven leadership ability with ability to lead, coach and develop others.
* Excellent problem solving and critical thinking ability with strong understanding of Agile methods
* Experience building and presenting complex cost benefit analysis to obtain buy in from senior leaders for company investment.
* Experience delivering data and/or digital based solutions that have a direct impact on customer…