Operations Manager - Retail

The Operations Manager is responsible for the overall operation at our Home Town Pharmacy. The Operations Manager works with the Pharmacy Manager, Store Supervisors and Associates to drive sales, ensure high levels of customer service and solve problems. The Operations Manager acts as a role model of professionalism, ethical behavior, and effective decision making at all times.

The Operations Manager is accountable to the entire store and directly accountable to home office. This person must be willing to do whatever job needs to be done on a daily basis. This position entails leadership, commitment, dedication, communication, empathy, delegation, and the overall understanding of the store operation and HTP culture. It is paramount that the Manager always lead by example and nurture/maintain the Home Town culture.

The job expectations and responsibilities include the following:

• Rx Department
  • General assistance / oversight with Pharmacy Manager
  • If no pharmacy manager-then direct oversight
• Front-end department
  • General assistance / direct oversight of Front-End Supervisor
  • If no front-end supervision- then direct oversight
• Accounting
  • Direct oversight of daily, weekly, monthly, and yearly paperwork
  • Completing reports accurately and on time
  • Using reports to make decisions and drive sales
• Human Resources
  • Professional poise and presence
  • Team oriented
  • Strong interpersonal skills
  • Integrity and good judgment
  • Direct oversight of hiring/firing
  • Delegating tasks and following-up to ensure task completion
  • observing and providing constructive feedback on employee performance
  • Motivate employees to perform at a high level.
  • Promoting and encouraging employee development
  • Ensuring customer concerns are solved effectively and promptly
  • Training employees to provide quality customer service
  • Developing employees through formal training programs, providing both informal (on-floor coaching) and formal (written evaluation) job performance-based feedback delegating and follow-up (operational control)
  • Setting objectives and ensuring they are met
  • Doing whatever else is deemed necessary for creating a friendly, caring, safe and happy environment for both the customer and employees; promoting the efficient operation of the entire store.
  • Other related duties as assigned by the corporate office
• General operations
  • Direct oversight of store
  • Maintaining department profitably through research, report analysis, identifying trends, defining problems and developing appropriate responses
  • Working with employees, peers, assistant store manager and office to anticipate problem and plan for the future
• Making sure general housekeeping is completed by store team:
• Daily: empty trash, vacuum
• As needed/requested: move products/boxes; run errands/make deliveries; face products on shelving
• Have Fun and Be Positive Everyday!
• Bachelor’s Degree preferred
• Valid driver’s license
• Strong communication and computer skills
• Travel flexibility/availability
• Licensed Pharmacy Technician or the willingness to become one

The Operations Manager must have desire / motivation / passion / intensity / persistence / ambition / self-motivation in everything s/he does, s/he must be willing to learn; s/he must always be looking to not just meet but exceed expectations in everything at the store level.