Manager, Workforce Management

** Become a part of our caring community and help us put health first*
* The Manager, Workforce Management applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). You will work within specific guidelines and procedures. You will apply advanced technical knowledge to solve moderately complex problems. You will receive assignments in the form of objectives and determine approach, resources, schedules and goals.

The Manager, Workforce Management will report to the Associate Director, Workforce Management. You will assess organizational staffing and identify requirements and solutions to meet workforce objectives. You will provide analysis of talent and staffing needs based on strategic planning at the enterprise level. You will make decisions typically related to resources, approach, and tactical operations for projects and initiatives involving the departmental area.

You will conduct cross departmental collaboration, including briefings and area meetings and maintaining frequent contact with other leaders across the department.

** Use your skills to make an impact*
* ** Required Qualifications*
* + 6 or more years of Workforce Management experience

+ 2 or more years of management experience

+ Working knowledge of workforce software (i.e. IEX, Verint, or Aspect) for scheduling and forecasting

+ Comprehensive knowledge of Microsoft Word, Excel and Power Point

+ Demonstrated ability to articulate ideas effectively in both written and oral forms

+ Strong analysis, critical thinking, and analytical problem-solving skills

+ Ability to handle multiple tasks and deadlines with attention to detail

** Preferred Qualifications*
* + Bachelor's degree

+ Prior experience in Process or Project Management

+ Working knowledge of Genesys ACD

** Additional Information*
* This is a remote position.

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Hire Vue. Hire Vue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

** Work At Home / Internet Information:*
* To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

** SSN Alert:*
* Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana's secure website.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

** Scheduled Weekly Hours*
* 40

** Pay Range*
* The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

** Description of Benefits*
* Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Final date to receive applications: 03-11-2026

** About us*
* Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana…