Assistant Service Supervisor - Residences at West Edge; Union

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024.

Discover endless opportunities to grow and make your mark at Hines.

As an Assistant Service Supervisor with Hines, you will be responsible for managing and assisting with administrative tasks as well as occasional oversight and coordination of all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:

• Respond to questions from other service members, residents, and other team members - assigning work requests according to urgency and efficiency
• Send move-out breakdown to the Assistant Community Manager
• Manage make-ready process, new move-ins and Community inspections, and work order process/delegation - identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
• Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
• Ensure all invoices are submitted to the Community Manager
• Perform amenity / community inspections
• Ensure maintenance team submits daily task sheets
• Assist the Senior Service Supervisor with staying organized and meeting deadlines
• Assist the Senior Service Supervisor schedule preventive maintenance and required testing
• Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
• Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
• Implement and oversee inventory control
• Participate in regional and firm-wide initiatives and assignments
• Participate in staff’s evaluation process as needed and determined by Supervisor
• Comply with all Hines policies and procedures
• Support the team where needed including providing team with correct equipment, tools, and training as appropriate to the property
• Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
• Adjust and operate the fire alarm and life safety systems
• Monitor and manage building energy use and maintain energy management programs
• Troubleshoot standard operations and repair problems with limited supervision when needed
• Successfully complete all required training programs within required time frames
• Analyze and calculate mathematical data related to operational decisions
• When applicable, obtain required city and/or government licenses or permits, i.e.:
  • The EPA CFC Universal Certification Technician certificate
  • Pool & Spa Operator

Minimum Requirements include:

* Candidates must be Union Members or willing to become Union Members. This includes obtaining/holding a BOMA certification*

• Two or more years of property maintenance or related experience
• Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
• Appropriate EPA Certifications for refrigerant recycling
• Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
• High school diploma or equivalent form an accredited institution preferred
• Proven ability to train others
• Excellent interpersonal and communication skills

• Work indoors approximately 80% of the time and outdoors approximately 20% of the time

• Use olfactory, auditory, and visual senses

• Lift 25 lbs. or more

• Climb up and down stairs and ladders

• Access remote work areas and confined spaces (i.e., crawl spaces, roofs)

• Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)

• Meet the shift working requirements of the assigned…