Senior Supervisor Appeals Team

Senior Supervisor Appeals Team page is loaded## Senior Supervisor Appeals Team remote type:
Remote locations:
Bloomfield, CTtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 14, 2026 (2 days left to apply) job requisition :

** Position Summary
** The Senior Supervisor Leads a Dental Appeals team with full accountability for technical accuracy, quality, and operational performance in a high‐volume, transactional environment. Oversees daily workflow, staffing, and scheduling while ensuring appeals are processed in accordance with contractual benefits, clinical guidelines, regulatory requirements, and company policy. Provides strong people leadership, drives performance through data and KPI management, and partners cross‐functionally to deliver service excellence and continuous improvement.
** Responsibilities
* ** Lead and manage daily operations for a team of Dental Appeals Processors, ensuring accuracy, quality, productivity, and service commitments are met.
* Direct workflow, staffing, and capacity planning in partnership with resource management and short‐ and long‐term planning teams.
* Drive performance through active use of KPI tools and Management Operating System (MOS) resources, with a target of 100% accuracy.
* Develop, coach, and mentor direct reports and supervisors to strengthen technical expertise, leadership capability, and engagement.
* Communicate organizational strategies clearly and consistently, reinforcing accountability and desired behaviors in a virtual environment.
* Identify operational gaps, remove barriers, and lead change initiatives to improve efficiency, quality, and customer outcomes.
* Collaborate with matrix partners to ensure compliance with policies, procedures, and performance standards.
* Partner with HR on workforce planning, recruitment, performance management, compensation planning, employee relations, and development.
* Support financial objectives by managing expenses while meeting customer and operational commitments.
* Promote an inclusive, diverse, and respectful work environment.
* Stay current on external healthcare and regulatory changes and adjust operations as needed.
* Lead or participate in projects and initiatives supporting service and operational excellence.
** Qualifications
* ** High School Diploma or GED required. Bachelor’s degree preferred.
* 2+ years of Cigna Appeals Supervisory experience required.
* 2+ years of people leadership experience, including use of KPI and performance management tools highly preferred.
* Proven ability to lead, develop, and motivate teams in a performance‐driven environment.
* Strong customer focus with a deep understanding of quality and compliance expectations.
* Excellent communication, interpersonal, and change leadership skills.
* Demonstrated experience driving process improvements and leading operational projects.
* Strong time management and prioritization skills.  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.
** About The Cigna Group
** Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
* Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
** If you require reasonable accommodation in completing the online application process, please email:  for support. Do…