Director of SST Operations; Remote

Job Summary

At Neumo, we are building durable, technology driven solutions that modernize how citizens interact with government services. The Director of Self Service Terminal Business Unit is a critical leadership role responsible for scaling one of our most visible, customer facing platforms.

This leader operates as the senior leader of the Kiosk business in close partnership with the DMV Business Unit General Manager, sharing responsibility for strategy, financial performance, customer outcomes, and operational excellence.

You will shape the future of self‑service DMV experiences by driving innovation, improving accessibility, and delivering measurable value to state partners and customers.

This is not a maintenance role, this is a build, scale, and lead opportunity requiring a highly accountable, results‑driven leader who thrives in complex, high‑growth environments.

• Partner with the DMV Business Unit General Manager to define and execute the strategic vision, identify growth opportunities, and translate strategy into measurable outcomes.
• Partner with the DMV Business Unit General Manager to define and execute a strategic vision for the self‑service terminal (kiosk) business.
• Identify and evaluate new market opportunities, partnerships, and product/service expansions that drive sustainable growth.
• Translate strategic priorities into actionable business plans with clearly defined KPIs, milestones, and accountability mechanisms.
• Monitor industry trends, regulatory changes, and emerging technologies to continuously evolve the business strategy.
• Drive innovation in self‑service solutions, including enhancements to user experience, accessibility, digital and AI integration.

• Partner to own the P&L, including budgeting, drive revenue growth, and margin expansion, and lead planning and forecasting.
• Partner with General Manager, DMV on P&L accountability for the business unit, including revenue growth, budget setting, cost management, and margin expansion.
• Lead annual budgeting, long‑range planning, and rolling forecasts, ensuring alignment with corporate financial objectives.
• Analyze financial performance, identify risks and opportunities, and implement corrective actions to achieve targets.
• Ensure disciplined financial governance, reporting accuracy, and compliance with internal controls.

• Build trusted relationships, anticipate customer needs, and deliver meaningful outcomes.
• Establish and maintain executive‑level relationships with state agencies, DMV stakeholders, and strategic partners.
• Act as a trusted advisor by deeply understanding customer needs, operational challenges, and policy environments.
• Drive customer satisfaction, retention, and expansion through consistent delivery of high‑quality outcomes.
• Represent the organization externally in customer meetings, industry forums, and strategic discussions.

• Build, lead, and develop a high performing team while fostering accountability and continuous improvement.
• Build, lead, and develop a high‑performing, cross‑functional team aligned to business priorities and growth objectives.
• Establish a culture of accountability, initiative, ownership, and continuous improvement across all levels of the organization.
• Provide coaching, mentorship, and performance management to develop future leaders.
• Align team structure, roles, and capabilities with evolving business needs and strategic direction.
• Foster an inclusive, collaborative environment that encourages efficiency, high performance, and operational excellence.

• Oversee end to end operations, drive cross functional execution, and implement scalable processes and systems.
• Parter with internal stakeholders including customer support services and corporate functions.
• Partner and manage our vendor relationships and performance.
• Able to work in a highly complex jurisdiction by jurisdiction environment.
• Oversee end‑to‑end operations of the kiosk business, ensuring seamless execution across deployment, maintenance, support, and enhancements.
• Drive cross‑functional collaboration with product,…