Senior Project Manager

This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future.

Do you thrive on leading complex initiatives that improve performance and deliver measurable results? Join Spectrum’s Customer Service Reliability team as a Senior Project Manager and help drive work that strengthens service reliability and enhances customer experience. In this highly visible role, you’ll lead cross‑functional initiatives from planning through execution, partner with senior and executive leadership, and ensure critical work stays aligned, on track, and positioned to deliver meaningful business impact.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

• Lead large, complex, cross‑functional projects from initiation through delivery to improve service reliability, operational performance, and customer experience
• Partner with senior leadership, executive stakeholders, and teams across multiple departments to align priorities, drive accountability, and support successful project execution
• Oversee project planning, resource alignment, risk identification, and execution across multiple work streams to deliver measurable business value
• Establish project plans, timelines, governance, and success measures that keep initiatives aligned with business objectives and stakeholder expectations
• Monitor scope, budgets, risks, quality, service levels, and performance metrics to maintain momentum and ensure project goals are achieved
• Track progress, dependencies, and key decisions, proactively addressing issues and driving mitigation plans to reduce delivery risk
• Communicate project strategy, status, milestones, and challenges clearly to leadership and stakeholders to support alignment and informed decision‑making.
• Mentor junior project managers and help elevate project management discipline, consistency, and effectiveness across the team

• Education: Bachelor’s degree in business administration or equivalent work experience.
• Experience: 3 years of project management experience.
• Skills: Strong ability to work directly with business leaders and support multiple stakeholders and assignments; strong analytical and diagnostic skills with a data‑driven approach and the ability to translate complex ideas for all levels of the organization; exceptional written, verbal, and presentation skills, with a proven ability to influence outcomes and build alignment; ability to work effectively and proactively in a fast‑paced, deadline‑driven environment;
  
  ability to motivate cross‑functional teams and drive successful project outcomes; proficiency in Microsoft Office Suite (PowerPoint and Excel) and agile delivery management tools (e.g. Jira).

• Project Management certification or successful completion of a recognized project management curriculum.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum offers a comprehensive pay and benefits package that supports employees at all stages of life.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.