Mechanical Claims Adjuster; Remote

What’s Under The Hood

Drive Time Family of Brands includes Silver Rock, which provides quality warranty and ancillary products, and a customer-friendly claims process. Silver Rock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.

Must reside in TX, UT, GA, FL, NV, NC, AZ or TN state.

• Work with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty.
• Properly adjudicate claims within approval limit and in accordance with department & industry standards.
• Accurately notate all actions taken and interactions with shops and customers within internal systems, ensuring proper documentation of interactions.
• Effectively navigate department resources to ensure adherence to department process flows and policies.
• Manage list of assigned pending claims and provide timely follow‑up with repair facilities to decide claims.
• Perform other duties as assigned.

• Strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices.
• Clear and professional verbal and written communication, and strong negotiation skills.
• Proficiency in typing and general computer skills.
• Comfortable in a high‑volume, collaborative environment, managing multiple priorities.
• Solutions‑oriented mindset.

• High‑school diploma required;
  Bachelor’s degree preferred.
• 3+ years of experience with current automotive mechanical and diagnostics.

• Work From Home: work from a home office in an approved city & state with a conducive workspace and reliable internet.
• Medical, dental, and vision coverage.
• 401(k), company‑paid life insurance, and short and long‑term disability coverage.
• Growth opportunities with a high promotion rate.
• Tuition reimbursement.
• Wellness program with coaching, cash incentives, and discounts on medical premiums.
• Competitive pay.
• Consistent work schedule (Mon‑Fri) with optional rotating Saturdays; some flexibility and overtime expected.
• Game room, ping‑pong, pool, and other recreation options.
• In‑house gym.
• Social events and company outings.
• Paid time off for full‑time and part‑time employees, including holidays and wellness days.

Drive Time Family of Brands is Great Place to Work Certified, and 90 % of our employees say they feel right  are recognized for diversity, culture, leadership, and health in industry awards. Hiring is contingent upon successful completion of background and drug screening. Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.