Crisis Management - Manager of Planning, Training, and Continuous Improvement

General information

#: 22217

Remote?:
No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

This role is located in our Detroit, MI office on a hybrid schedule, in office a few days a week with some remote work.

Ally’s Crisis Management (CM) function operates under the Business Disruption Risk pillar of Operational Risk & Resilience. This Manager role will lead CM’s Planning, Training, and Continuous Improvement function, and report to the Director of Crisis Management & Business Continuity. This role will be responsible for oversight of Response Team Operations Plans, site emergency plans, and hazard‑specific plans; development of relevant training;

and development and management of effective enterprise continuous improvement activities. The Manager also will support major incident or crisis response operations. The ideal candidate for this role will have prior crisis or emergency management experience, a background in developing effective plans and procedures, experience with crisis management planning or tracking tools, and the ability to build collaborative partnerships with key stakeholders.

• Lead, mentor, and develop CM Planning, Training, and Continuous Improvement (PTCI) team members.
• Responsible for the development and maintenance of all critical operational plans for the enterprise, including Response Team Plans, scenario‑specific Plans, and site emergency planning, and collaborating with key partners to ensure alignment with internal procedures and responsibilities.
• Execute regular workshops or round tables with Plan stakeholders to support incorporation of best practices, industry standards, and lessons learned.
• Lead the development and execution of required training for all Response Teams to support team readiness and a clear understanding of responsibilities during a major incident or crisis.
• Develop and manage effective enterprise continuous improvement practices to identify and track lessons learned from exercises and real‑world events for CM, Business Continuity, and broader Response Team activations.
• Support Response Team exercise execution and evaluation in partnership with the Business Disruption Risk’s Scenario Analysis & Exercise Team.
• Partner with other CM functions to support program development, incident response activities, data analytics, and reporting.
• Collaborate with technology partners to optimize tools and technology solutions utilized to support PTCI program elements.
• Lead or support development of metrics and reporting related to PTCI activities.

Minimum Qualifications:

7+ years relevant experience or equivalent combination of education and experience

High School Diploma or GED equivalent

Preferred Qualifications:

Bachelor’s degree in Risk or Crisis Management related field, or in Financial Services strongly preferred

5+ years of experience in operational risk management, crisis management, business continuity, emergency management, physical security, and/or enterprise resilience (within Financial Services, preferred)

Experience leading plan and/or procedure development related to incident response or crisis management, as well as training delivery for those documents

Background managing or using technologies common to crisis or incident response, such as incident management platforms, planning tools, or mass notification systems

Experience participating in the response to unplanned disruptive events that required activation of incident or crisis management teams and plans

People management experience strongly preferred

Strong…