General Manager

• Location 1135 William D Tate Ave,Grapevine, TX, 76051,United States
• Base Pay $55,000.00 - $65,000.00 / Year
• Job Category Manager, General Manager, Store Manager
• Manage Others Yes

The General Manager has the overall responsibility for directing the daily operations of their Andy’s store in support of the Mission, Values and Culture while role modeling Andy’s Standard of Excellence and taking complete ownership of their store. The General Manager ensures compliance with company standards in all areas of operations to include but not limited to: product preparation and delivery, customer service, facilities maintenance and financial accountability.

This role accomplishes these objectives by actively selecting, training, and coaching the talent to achieve key results in Custard, Crew, and Customers.

To be considered for this position you must be at least 18 years of age and have at least 2 years of management experience, quick service preferred.

• Health, Vision, and Dental Insurance
• Pet Insurance
• 401K with 4% Matching
• Dependent Care FSA
• Paid Time Off

• Monitor custard quality and ensure fresh every hour
• Responsible for all store operations, foster a "run it like you own it" mentality
• Responsible for all orders including adjusting pars during season changes and completing inventories
• Execute store operations during scheduled shifts including store opening and closing duties
• Ensures that all health and safety regulations are being followed
• Follow and reinforce Andy’s operational policies and procedures
• Completes designated Food Safety and Training programs as prescribed

• Responsible for driving key performance indicators, sales and transaction growth, and overall profitability of the store
• Coach, teach, train and develop subordinates to prepare for promotion opportunities
• Constantly communicate with District Manager and Andy’s home office as appropriate
• Perform all day-to-day tasks that is asked of our store crew
• Manage vendors and vendor relationships
• Responsible for all communications within the store, including e-mails, phone calls, etc., and ensuring timely response to all inquiries
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store crew to implement them
• Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard
• Plan and communicate appropriate responsibilities and practices to crew members to ensure smooth flow of operations
• Schedule and lead store management meetings. Attend district, regional, and company meetings
• Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
• Monitor and manage store staffing levels, and recruit as needed, according to current shift count needs
• Execute store operations, achieving maximum operational efficiency during scheduled shifts including store opening, shift change, closing, daily, weekly.
• Interview, hire, onboard, and follow training programs and progress
• Communicate clearly, concisely, and accurately in order to ensure effective store operations
• Accurately forecast, schedule, and execute the labor model as designed
• Hold one on ones, holding crew accountable and manage progressive discipline when necessary
• Perform all cleaning duties expected of store crew, as well as power washing outside concrete
• Build positive and professional relationships with store crew, leading by example
• Follow and reinforce Andy’s Dress Code and Personal Appearance Policy of all staff
• Meet or exceed unit level key performance indicators
• Passes audits and inspections
• Ensure all vendor orders are accurate and complete
• Evaluate the best position for team members to be in highest level of service (runner, walk up, etc.)

• Display a "customer comes first" attitude by training and holding crew accountable for delivering legendary customer service
• Use B.L.A.S.T. to handle customer complaints and discuss…