Program Manager

Overview

The Program Manager is responsible for the health and quality of mid-to-large scale client projects, focusing on creative project management, end to end project workflow, and delivery efficiency and quality, while working with managers in learning to manage and risk mitigation and resolution.

The ideal candidate should have experience leading marketing and advertising projects comprised of multidisciplinary resources, with experience in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, and Technology. Experience with managing multi-channel engagements (digital banners, ecommerce, product pages, etc.) is preferred. Agency experience is key.

PMs who will own day-to-day execution, manage cross-functional timelines, and keep creative and marketing work streams moving independently, in support of Sr Ops/Program Managers.

• Run end-to-end project execution for marketing/brand initiatives—from early alignment through launch and wrap-up.
• Build and maintain detailed project plans (scope, milestones, owners, dependencies, timelines).
• Manage multiple concurrent work streams (campaigns, product/packaging updates, retail programs, asset delivery).
• Partner with Brand/Marketing to prepare pre-brief inputs (objectives, audience, success metrics, deliverables, timing).
• Coordinate with cross-functional partners as needed.
• Identify risks/gaps early, flag to Sr Ops/Program managers and support as needed.
• Manage creative workflow operations across internal teams + external agencies:
• Ensure briefs are clear and actionable.
• Consolidate feedback and route approvals efficiently.
• Track production and final delivery of assets.
• Lead status checks / working sessions, producing clear recaps: progress, risks, decisions needed, and next steps.
• Maintain clean documentation (timelines, RAID logs, decision history, meeting notes).
• Support post-launch retros: capture learnings, timeline accuracy, and process improvements.
• Escalate to senior Ops/Program Manager as needed.
• Support Sr Ops/Program manager as required.
• Strong organizational + time management; can juggle multiple projects without losing details.
• Clear, confident communicator who can drive alignment across stakeholders without direct authority.
• Proactive problem-solver: anticipates issues and takes ownership of fixes.
• Detail-oriented but able to connect tasks back to goals and strategy (not just “task tracking”).
• Comfortable in fast-moving, matrixed orgs with shifting priorities.

• 3-5 years Program/Project Management experience; ideally in integrated marketing, brand, creative operations, product launch, packing, retail/omnichannel program.
• Hands-on experience with PM tools like:
• Asana, , Smartsheet, Jira, Workfront (any is fine—transferable).
• Familiarity with creative workflows and handoffs (brief → concept → feedback → approvals → production → delivery).
• Comfortable working in Microsoft Office tools.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more.
• Monetary assistance and support for Adoption, Surrogacy and Fertility.
• Monetary assistance and support for pet adoption.
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance.
• Tuition Assistance.
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more.
• Matching Gifts programs.
• Flexible working arrangements.
• ‘Work Your World’ Program encouraging employees to work from anywhere;
  Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility).
• Business Resource Groups that support multiple affinities and alliances.

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex,…