Branch Vice President

At VyStar, we offer competitive pay, an excellent benefits package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to all full‑time and part‑time employees. Part‑time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

The Branch Vice President is responsible for coaching, developing, and leading all branch employees to achieve individual, branch, and organizational growth goals while delivering exceptional member service experiences and maintaining operational excellence. This key position is accountable for creating, implementing, and maintaining branch strategies aligned with VyStar’s objectives in a fast‑paced environment, documenting tactical plans, and establishing objectives in the annual business plan.

The Branch Vice President must maintain high participation within the VyStar Leadership Team, promote and support decisions of the credit union and its management, and establish strong member and partner relationships through community volunteer and leadership opportunities.

• Ensure day‑to‑day branch operations and implementation result in exceptional service experiences for members and meet or exceed organizational strategic goals and profitability requirements.
• Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to establish, maintain, and grow strong member relationships.
• Model all VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network and other lines of business.
• Work closely with Human Resources and Training to ensure recruiting and training curricula are appropriate, timely, and provide a positive experience for VyStar employees.
• Partner with internal departments that are dependent upon referrals for success.
• Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
• Reinforce appropriate employee activities and behaviors to achieve personal, branch, and organizational objectives, creating consistent expectations and course‑correcting when necessary.
• Support the ABM in providing ongoing coaching for direct reports including side‑by‑side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
• Provide ongoing coaching for the ABM, including coach‑the‑coach evaluations, monthly performance reviews, and career progression discussions.
• Conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
• Prepare or assist with the preparation and administering of performance appraisals for all levels of Branch Management and indirect reports.
• Support and participate in all Credit Union initiatives and campaigns.
• Analyze data to determine and implement staffing changes and modifications as needed.
• Ensure compliance with regulations, policies, and procedures and perform audits.
• Adhere to solid risk management guidelines in a highly regulated environment.
• Collaborate with Branch Operations Analysts to ensure compliance at applicable locations.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures, such as during disaster recovery events.
• Lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
• Support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
• Resolve member concerns independently and escalatate more complex concerns as appropriate.
• Provide counseling to members and employees on all financial matters and make appropriate recommendations.
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