Regional Director Job Saudi Arabia,Management

Overview

At Ten our goal is simple, to become the most trusted service business in the world. We are a global market leader for lifestyle management and concierge services with over one thousand employees. Ten delivers its service through a proprietary technology‑enabled platform and highly trained lifestyle managers. We are growing rapidly and have ambitious plans to innovate and continue improving the lives of our members.

Responsibilities

Leadership & Strategy – Own the regional balanced scorecard and regional P&L within the Ten frameworks; translate global strategy into clear regional priorities and measurable OKRs; champion a culture of ownership, accountability, and operational excellence.
People – Build, inspire, and develop high‑performing teams; set standards, invest in coaching, and create an environment where people can do the best work of their careers.
Client Servicing – Develop and deliver an ambitious growth plan; build a strong network of stakeholder relationships; oversee the successful delivery of corporate programmes.
Operational Delivery – Drive operational efficiency through process improvements, automation, and optimised workflows; ensure timely and high‑quality service delivery across all member touchpoints; lead the response to material service risks.
Commercial & Financial Management – Full accountability for the region’s P&L, including budget management, forecasting, and resource allocation; partner with commercial teams to maximise revenue opportunities and improve contribution margin.
Stakeholder Engagement – Act as the senior external representative for the KSA, building trusted relationships with clients, partners, and key stakeholders; lead quarterly performance reviews with Exco.
People Leadership & Capability Building – Set clear expectations for leadership performance; coach, develop, and challenge direct reports; create a succession pipeline for high‑potential talent.
Service Excellence & Quality Assurance – Set and uphold standard for exceptional service quality; own service quality outcomes; proactively identify risks and embed a culture of continuous improvement.

Qualifications

Proven success in a General Manager / senior operational leadership role with full P&L accountability.
Experience managing multi‑country or multi‑location teams in a matrix organisation.
Knowledge and expertise in service‑driven industries (luxury, travel, hospitality, concierge, or similar) and B2B services to such industries.
Fluency in Arabic and English.
Record of delivering commercial and operational results through cross‑functional leadership.
Strong financial and analytical skills; able to interpret performance data and translate into actionable plans.
Ability to promote operational excellence and a high‑performance culture.
Sales experience; exceptional influencing and communication skills.
Hands‑on leadership style with a bias for action.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM or operational platforms.

Track record of leading operational transformation or large‑scale efficiency programmes.
Experience embedding automation and process enhancements into workflows.
Strong change leadership skills, navigating complex transitions.

What Ten Offers

Competitive salary and performance‑based bonus.
Ten Loyalty Rewards program.
Paid vacation plus an extra day for volunteer work.
One‑month paid sabbatical every five years.
Remote working and holiday options.
Exclusive employee discounts on travel and lifestyle offers.
Dynamic, diverse work environment in an international team.
Career development prospects in an agile, growing company.
Inclusive company culture valuing diversity and collaboration.

About Ten

Ten Lifestyle Group is a global luxury concierge service offering a unique opportunity to be part of a dynamic team. The company is a certified B Corp committed to making a positive impact on society and the environment. Ten promotes diverse perspectives, cultures, and experiences, and maintains an inclusive work environment.

Location

Riyadh – Saudi Arabia (100% on site)

#J-18808-Ljbffr