Regional​/Senior Service Manager

Overview

Donaldson is committed to solving the world's most complex filtration challenges. Join a culture of collaboration and innovation, with opportunities to learn, effect change, and contribute at work and in communities.

Donaldson is looking for a Senior Services Manager to lead our Services organization in the Midwest Region (MN, WI, SD, ND, IA). You will be responsible for a 5-state service territory, directly leading a team of technicians and project managers, and collaborating with service coordinators and sales staff to deliver excellent customer experiences in the maintenance, installation, and repair of industrial filtration equipment.

You will also partner with service managers from other territories to drive national business initiatives. This role offers leadership of field technicians and ownership of service delivery in a large territory.

• Overall responsible service execution, quality and customer outcomes.
• Key metrics are revenue, gross margin, technician efficiency, customer satisfaction and safety.
• Set and apply service standards (both corporate and local).
• Drive a culture of customer service, safety and continuous improvement.
• Directly manage the technician team including development, coaching and discipline.
• Focal point for customer escalations in your territory and owner for corrective actions or recovery plans.
• Approve costing on large projects and support sales on custom quotes.
• Lead the team through large custom service jobs and installations.
• Review work orders as they close to ensure profitability and completeness of work.
• Monthly reviews of performance metrics.
• Ensure services documentation and processes are followed through the team.
• Work with service coordinator for scheduling conflicts and prioritization as needed.
• Deploy new service capabilities into your team with cross-training.
• Ensure safety training and documentation stay up to date in partnership with the EHS Leader.
• Locate, partner and develop a network of service partners.
• Leverage field service software to record all aspects of the business.
• Travel within territory as needed to support staff and customers.
• Liaise with corporate functions on strategic initiatives, training and compliance needs.

Up to 25%

• Bachelor's degree (business or technical preferred)
• 5+ years as a manager of people
• 5+ years prior experience in a sales, technical or services capacity
• Demonstrated aptitude with Microsoft applications (Word, PowerPoint, Excel)

• Prior field services leadership experience.
• Demonstrated technical or industrial vocabulary and aptitude
• Demonstrated aptitude to use a CRM system or a field service management system
• Demonstrated ability to understand financial metrics (revenue, cost, gross margin, etc.)
• Experience with Dust Collection and/or HVAC systems
• Great verbal and written communication skills
• Demonstrated ability to build trust and accountability in people and teams
• Highly organized
• Knowledge of industrial filtration applications (dust collectors, air compressors, fume, hydraulic)

Annual Salary Range: $112,500 - $127,600
. Actual salaries will vary based on several factors including, but not limited to applicable work experience, training, education, and performance.

This position is eligible for an annual incentive plan based on performance and company growth.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, and more, including paid parental leave.

• Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.).
• Donaldson will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the U.S. will not be considered.

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Equal Opportunity Employer, including Disability and Veterans

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