Regional Director of Operations- Affordable Properties

Neighborly Communities is seeking 2 Regional Director of Operations to join our team!

Pay Range: $78,000-$88,000 DOE

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best‑in‑class human experience to the Oregon, Washington, Idaho and Utah multi‑family markets.

The Regional Director of Operations is responsible for the operational oversight of a portfolio of Neighborly Communities’ multifamily properties, working collaboratively with the Director of Property Management to support portfolio performance.

This role oversees community managers, ensures compliance with fair housing laws, reviews financial and property operations with community managers, coordinates with asset management and ownership, and exemplifies the organization’s core values.

This role requires consistent in‑person presence at assigned communities and is not structured as a remote position.

• Oversee property and financial operations of multiple communities.
• Complete constructive and timely performance evaluations.
• Prepare and conduct 3A+ SAM meetings with your direct reports.
• Manage your direct reports in accordance with 3A+ principles.
• Visit all assigned communities a minimum of once a week.

This job description reflects the core responsibilities of the role. Additional duties may be assigned as needed to support operational needs and company objectives.

• Oversee the administration, improvement, maintenance, and operations of the assigned multiple different Neighborly Communities’ properties.
• Maintain a thorough understanding of and adherence to all fair housing regulations and ensure compliance.
• Prepare and submit necessary reports in a timely manner, which may include performance standards, asset management reports, budget reports, and delinquency reports.
• Oversee the community managers to ensure the community's operational policies and procedures for various tasks, such as processing monthly lease expirations and renewals, conducting market surveys, generating weekly census reports, screening applicants, managing application processes, auditing resident files, and coordinating move‑in/out procedures.
• Serve as a resource for all team members, ensuring that each team member completes and reports their 3A+ SAMs and adheres to all operational policies and procedures.
• Maintain expertise in all property management platforms, including but not limited to Res Man, Tenant Tech, Leonardo, Meet Elise, Rentana and SharePoint.
• Demonstrate self‑accountability by scheduling, preparing for, and conducting a monthly 3A+ SAM meeting with your supervisor, and report the outcomes of these meetings to Human Resources.
• Familiarize yourself with the job descriptions of the individuals you supervise.
• Embrace the principles of the Outward Mindset.
• Complete all assigned training through Grace Hill and any other required classes or seminars, such as Outward Mindset Gatherings, Outward Performance, and other relevant training courses.
• Perform any other related duties as assigned by management.

• Strong verbal and written communication skills
• Effective time management with the ability to prioritize and meet deadlines
• Ability to manage multiple competing priorities while maintaining attention to detail
• Ability to manage difficult or emotional employee situations with professionalism and an outward mindset
• Ability to build and maintain effective working relationships across teams
• Strong knowledge of Fair Housing laws and regulations
• Strong working knowledge of Low‑Income Housing programs and compliance requirements (for affordable communities)
• Demonstrates integrity, professionalism, and the ability to maintain confidentiality
• Ability to interact effectively with others, consistently applying the principles of the Outward Mindset
• Proficient in Microsoft Office, property management software, and Tenant Tech systems

• Skilled in managing multiple competing priorities…