Service Delivery Manager

Location: Town of Belgium

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.

Your location

Your location

Industries

Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# Service Delivery Manager Diegem##

Job Description As a Service Delivery Manager within Cloud & Infrastructure Services (CIS) you are responsible for the customer asan "entrepreneur". You put the customer first and are Capgemini's face towards the customer. In concrete terms, this means that theagreed services are delivered in accordance with agreements made and at the agreed costs.

You explicitly aim to achieve the highest possible customer satisfaction by fulfilling the agreements made and offering new innovative and cost-efficient solutions.

You are also responsible for realizing growth, but also for the set turnover and margin targets of your customercontracts. This is a mediator position.

Your activities consist of :
* Acting as a contract partner on behalf of Capgemini and in that capacity building and maintaining a successfulrelationship with your customer (s);
This applies not only to the IT department but also especially to the customer's business
* Being part of various business processes, organizational and strategic developments for your customers, with theaim of growing the customer's market share. This can be done by providing new services and/or adapting them by offering the right improvement and innovation proposals
* Ensuring, through functional management of the Delivery organization, that the agreed services are realized in accordance with SLA and agreed costs
* Actively participating in bid processes for new contracts.## Your Benefits At Capgemini Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance.

Next to this we also offer following additional benefits:
* Net expenses
* Company car or mobility budget (whatever works best for you)
* Health insurance
* Meal vouchers
* Pension plan
* Eco vouchers from €250/year
* A flex plan where you can buy extra days off, update your insurance or buy home office supplies
* 32 vacation days
* Flexibility & Autonomy:
Work from clients, from home, from Capgemini office or even sometimes from abroad - to work the way that works for you.
* Diverse Projects:
Join a global leader with clients across industries, offering you the chance to work on varied and impactful projects.
* Learning & Growth:
From onboarding to exclusive partner events and leadership programs, we invest in your development; and you will get an exclusive 'SAP Learning Hub' license and can use it to continuously enrich your leaning experience
* Community & Support:
Build your network within our expertise communities and collaborate with passionate consultants across the globe.
#J-18808-Ljbffr