Area Manager, Management Operations Manager

Are you a driven leader with strong management skills looking to make a real impact? Do you thrive in fast-paced environments and enjoy leading teams to success? Are you passionate about providing Peace of Mind to your client group? Are you looking to be a part of a growing team and company?

The Universal Group, recognized as one of Canada's Best Managed companies in 2025, has an exciting opportunity in Traffic Operations department. As an Area Manager, you will be responsible for the overall coordination and implementation of high-quality traffic control services. This role involves maintaining traffic control operations, ensuring productivity, efficiency, safety, supervising field staff, and developing and maintaining excellent working relationships with clients and customers.

• Uphold The Universal Group's purpose (PEACE OF MIND) and core values (PASSIONATE, AUTHENTIC, AND DRIVEN).

• Collaborate with the Operations Manager (OM) and General Manager (GM), Dispatch, Traffic Support Services, and Occupational Health and Safety (OHS) to coordinate schedules, distribute work efficiently, and address relief needs.
• Manage and develop client relationships in partnership with the OM, GM, and Director of Traffic Services.

• Supervise and direct traffic employees in Dispatch, Fleet, and on-site requirements.
• Continuously providing support and guidance to our field staff (LCTs & TCPs)
• Ensure field staff comply with regulations, company standards, and policies through education and training.

• Address the assigned portfolio of clients and employee inquiries via phone and email, including staffing, safety concerns, and complaints.
• Investigate and address complaints from clients, the public, and employees, reporting major incidents. This should be completed in collaboration with Human Resources and involve the employee’s union representative, where applicable

• Collaborate with Fleet, Rentals and Facilities departments to maintain proper inventory and supply of fleet vehicles for new LCTs.
• Analyze field staff utilization and address non-supply issues.
• Assist HR, OM GM, and Director with manpower forecasting, planning, and deployment.
• Attend and actively participate in scheduled meetings

• Work with HR on recruiting, retention, labor relations, and compliance with collective agreements.
• Ensure compliance with health and safety policies, procedures, and practices in collaboration with OHS.

• Unique reporting for assigned client groups.
• Site visits for contractor consultations.
• Annual goal setting, in support of the company's values, as well as growth and personal targets.

• Extended Medical, Vision, and Dental benefits after the probationary period.
• Excellent total compensation package.
• Access to a Health and Wellness Program.
• Paid vacation.
• Access to a growing organization with lots of advancement opportunities.
• An amazing culture where you will feel supported and recognized for your work.

• Construction industry experience preferred.
• Previous traffic control experience is considered an asset.
• Minimum 2 years construction management experience required, or equivalent work experience.
• Excellent organizational, time management, and prioritization skills with the ability to multi-task and effectively meet deadlines.
• Experience in addressing conduct and performance issues with geographically dispersed field employees.
• Well versed in all safety regulations as it relates to traffic management, its service, and facility.
• Valid WorkSafeBC Traffic Control Person ticket considered an asset.

• While the position will work mostly out of the Vernon Office, flexibility may be needed from time-to-time. This could mean working from a satellite office, working from home on occasion, attending meetings with clients, and attending job sites.
• During critical project phases, the position will be required to work outside normal business hours to ensure project timelines are met.
• The successful candidate shall also be expected…