SAP Director of Service Delivery - Remote
Washington, District of Columbia, 20022, USA
Listed on 2026-05-27
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Management
Client Relationship Manager
About Company
Cognitus combines deep expertise with a passion for innovation to help businesses thrive in today's dynamic market. Our team of skilled consultants across 13 locations brings a wealth of experience across industries and functions, empowering our clients with tailored solutions that drive growth and maximize value. As an SAP Partner, we have access to the latest SAP technologies, tools, and resources, enabling us to deliver cutting‑edge solutions that help our clients gain a competitive advantage.
Join us today to drive growth, innovation, and success across an evolving business landscape!
Director, Service DeliveryMinimum Experience:
15+ years
Job Location:
Remote or Dallas, TX or Washington, DC metro area – travel upto 50%
The Director, Service Delivery, is responsible for leading a team of Service Delivery Managers / AMS Managers who deliver Managed Services to Cognitus clients.
The Director, Service Delivery will be responsible for executing the Service Delivery strategy, methodology and delivery models for Managed Services accounts with assigned Service Delivery Managers / AMS Managers. The role is directly responsible for the delivery quality, profitability and customer satisfaction of the work delivered to the Managed Services clients. In this role, the Service Delivery Director will lead, coach, and mentor a group of professional Service Delivery Managers / AMS Managers whose primary focus is to deliver Cognitus Managed Services with excellence.
The role will train and enable the organization to provide strategic insight to clients by understanding their business outcomes and developing relationships.
The leader will have a thorough knowledge of the Cognitus Managed Services operations, Cognitus global/local solutions portfolio and industry trends. This role will be seen as a thought leader (internally and externally) as well as a change agent for transforming Managed Services client relationships.
He/She will also be responsible for ensuring that consistent standards and processes regarding, Transition services, delivery management and account engagement are followed. The Director will work to continually improve how we deliver services to our clients. He/she will manage team utilization, priorities, reporting performance metrics (SLAs/KPIs), billing, service & business reviews, coordinating project and support budgets, resolving any conflicts, and communicating upcoming demand outside of the direct account team.
He/she will serve as an Executive sponsor on many accounts and ensure that all strategic accounts have appropriate executive engagement and regular communications.
He/she will collaborate across the entire Cognitus organization, locally and globally, including Consulting Services, Managed Services, Solutions / Innovations and Operations. He/she will collaborate with the Sales Account Executive and Line of Business Management to develop and execute strategic account plans and goals.
Duties and ResponsibilitiesA. Customer/Engagement Management
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