Remote Programs Leader, People Services

People Programs Lead – People Services (Fully Remote: Eastern or Central Time Zones)

Fully Remote: candidates in Eastern or Central Time Zones.

Required:

Bachelor's Degree and experience in program coordination, talent development, training, and/or education.

Please note:

If this position is posted as fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on‑site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction‑free workspace.

Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit:

The People Programs Lead is responsible for the successful planning, coordination, execution and measurement of enterprise People Services programs. This role partners closely with leadership, internal teams, and external vendors to deliver high‑quality, consistent experiences across talent development, leadership development, culture initiatives, employee engagement, onboarding, and performance management programs. This position serves as the operational engine behind People Services initiatives ensuring programs are effectively scheduled, communicated, and executed, while continuously improving program quality and participant experience.

The People Programs Lead plays a critical role in scaling programs to support organizational growth and foster alignment with IOA’s culture and strategic priorities.

• Manage all aspects of assigned People Services programs, including planning, coordination, execution and follow‑up.
• Develop, maintain, and execute a master schedule / calendar for all programs, ensuring alignment across initiatives and audiences.
• Build and manage detailed program project plans, tracking milestones, timelines and deliverables.
• Coordinate program logistics including scheduling, participant enrollment, materials, and delivery format (in‑person, virtual, hybrid).

• Manage end‑to‑end participant experience, including communications, registration, confirmations and follow‑up.
• Ensure consistency and quality across all program experiences, identifying opportunities to enhance engagement and effectiveness.
• Partner with facilitators and content owners to ensure seamless delivery of programs.
• Support or lead facilitation for select programs as needed.

• Develop and execute communication and marketing plans for programs in partnership with Marketing & Communications.
• Build awareness and engagement across IOA through timely and effective communication.
• Create and distribute program‑related materials, updates and resources.

• Execute the setup, coordination and tracking of programs within the LMS.
• Partner with training and development to ensure learning experiences are accurately implemented, delivered and/or reflected within the system.
• Maintain data accuracy and consistency for all program‑related activity and reporting.
• Collaborate to continuously enhance how systems and tools support scalability, reporting, and participant experience.

• Track enrollment, completion and program effectiveness metrics.
• Prepare and distribute program reports, dashboards and insights for stakeholders.
• Gather participant feedback and evaluate program outcomes.
• Identify trends and recommend improvements to enhance program impact and scalability.

• Serve as primary point of contact for external vendors related to program delivery and logistics.
• Coordinate scheduling and delivery expectations.
• Partner with key stakeholders:
  People Services Leadership & Business Partners, Training & Development, People Analytics.
• Maintain strong relationships to ensure alignment and successful program execution.

• Standardize processes, tools and workflows…