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Remote Senior Director: Level 2 Support & AI Ops Leader
Remote / Online - Candidates ideally in
Carson City, Douglas County, Nevada, 89702, USA
Listed on 2026-05-30
Carson City, Douglas County, Nevada, 89702, USA
Listing for:
Eliassen Group
Remote/Work from Home
position Listed on 2026-05-30
Job specializations:
-
Management
IT Project Manager
Job Description & How to Apply Below
Eliassen Group is looking for a Sr. Director – Level 2 Support Engineering Engagement Leader to oversee operational stability and transformation for enterprise payments. This remote position demands experience in leading Level 2 support services and driving AIOps adoption for efficient service delivery.
The successful candidate will manage vendor performance and facilitate operational reviews, ensuring adherence to SLAs and service reliability. The role combines innovation with operational stability, engaging with client stakeholders and engineering teams.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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