Operations Supervisor- Commercial Insurance; Remote

Job Title

Operations Supervisor – Commercial Lines

Remote (Southeastern US only) – individuals within a 50‑mile radius of a branch may be required to work onsite on occasion.

Longwood, FL (hybrid onsite work may be required within 50 miles of a branch).

Direct leadership and day‑to‑day oversight of Account Management staff within the branch, guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Serves as a senior‑level resource for complex client service needs and manages an assigned book of business.

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support full renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

• 5+ years of industry experience, or 7+ years of sales, marketing, or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

105‑125K annually, depending on experience, relevant skills, and geographic location.

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

Phone screen, online assessments, and interview(s).

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.