Mass Tort & Environmental Specialty Operations Senior Manager

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs.

The Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations Direct Claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.

• Leadership & Team Management:
  Lead, manage, and develop a high-performing team, including hiring, onboarding, performance management, coaching, and compensation planning; provide ongoing technical guidance to claim professionals; foster a culture of accountability, collaboration, and continuous improvement; identify skill gaps and drive targeted training and development initiatives.
• Claims & Technical Oversight:
  Direct the handling and resolution of complex claims involving asbestos bodily injury, environmental exposures, workers' compensation, pharmaceutical, and other mass tort risks; oversee investigations, evaluate coverage, liability, damages, and contractual obligations; review and approve coverage strategies; lead litigation and dispute management strategies; serve as a corporate representative or witness in litigation and other legal proceedings.
• Operational & Strategic Leadership:
  Establish and refine end-to-end claims and reinsurance recovery processes; monitor key performance indicators, operational metrics, and claim billings; evaluate productivity, staffing levels, and workload distribution; ensure adherence to quality assurance standards, internal controls, and compliance requirements; track departmental performance against business plans and objectives.
• Reinsurance & Financial Management:
  Oversee complex ceded reinsurance claims and recovery processes; lead financial forecasting activities related to claims; ensure compliance with regulatory requirements, including SOX, tax filings, and audits; identify and implement improvements in data management, reporting systems, and operational processes.
• Risk Management & Stakeholder
  
  Collaboration:
  
  Partner with Legal, Finance, Risk Management, Internal Audit, Product, and external stakeholders; monitor industry trends, case law, and regulatory developments; oversee third-party administrators (TPAs) and vendors to ensure contract compliance, cost control, and service quality.

• Experience
  : 10+ years of relevant claims, insurance, or reinsurance experience; proven leadership experience managing teams and direct reports.
• Technical & Functional Skills
  :
  Advanced expertise in environmental and mass tort claims; strong knowledge of insurance/reinsurance contracts, coverage interpretation, and case law; deep understanding of claims processes, systems, and regulatory requirements; ability to analyze complex data, financial forecasts, and operational performance metrics; advanced proficiency in Microsoft Office.
• Leadership Competencies
  :
  Strong leadership and people management skills; ability to influence and communicate effectively with senior leaders and diverse stakeholders; strategic thinker; proven ability to drive results, improve processes, and manage competing priorities.

• Company-provided technology includes laptop, monitors, headset, keyboard, and mouse.
• Remote employees receive a monthly connectivity reimbursement.
• A dedicated, distraction-free workspace and reliable internet (minimum 50 Mbps download / 5 Mbps upload) are required for remote work.

• Claims Administration, Claims Review, Customer Relationship Management (CRM), Regulatory Compliance, Team Development, Vendor Management.

Compensation offered for this role is  –  annually, based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate is committed to equal employment opportunity and prohibits discrimination on the basis of veteran status, race, color, national origin, or disability, and any other protected characteristic. The Company maintains policies prohibiting discrimination in all employment practices and provides compliance with applicable laws.