Health Senior Client Manager - Mid Market - Virtual

Amazing Opportunity and Great Place to Work!

Are you looking for a new opportunity to lead a goal‑oriented team?

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

• Champion People: be empathetic and help create a place where everyone belongs.
• Grow with purpose:
  Be inspired by our higher calling of improving lives.
• Be Alight: act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, well‑being, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

The Senior Health Client Manager (Sr HCM) leads health benefits service delivery, ensuring client satisfaction, consulting on domain expertise, and managing requirements. They handle multiple clients or a single complex one, depending on client size and complexity. The Sr HCM excels in interpersonal skills, negotiating across levels internally and externally, and acts as a Subject Matter Expert (SME), mentoring others. This role does not involve team management, and some travel may be required.

It is not a sales position.

• Managing large, complex projects from start to finish, providing subject matter expertise to clients.
• Working independently to develop domain and operational solutions.
• Working seamlessly with a global team focused on client delivery and satisfaction.
• Consulting with clients, ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations.
• Tracking and maintaining client relationship and risk status within the system.
• Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery.
• Updating all relevant documentation, interface, and delivery channel docs.
• Managing client reporting, including non‑standard reporting needs.
• Handling client escalations and ensuring resolution for client satisfaction.
• Conducting thorough investigations using various data sources and escalating to the Performance Team Leader when necessary.

• Possess equivalent work experience and a Bachelor’s degree required.
• 8 years’ experience in health/wealth project and client management, including multifaceted projects and teams (including onsite and virtual).
• Able to persuade, influence, and negotiate; must have a track record of influencing indirect parties to accomplish client objectives.
• Possess solid understanding of technology solutions to consult with clients.
• Able to translate concepts to client requirements that drive solutions to meet client needs.
• Possess analytical, problem‑solving, and organizational skills.
• Possess leadership and coaching skills.
• Alight requires all virtual interviews to be conducted on video.

We offer programs and plans covering health coverage options, well‑being and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and several voluntary benefit options.

We consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs for five years in a row.

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

• Minimum: 55,800.00 USD
• Maximum: 88,500.00 USD

Pay Transparency Statement:
Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non‑discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package.