Professional Services Manager

Professional Services Manager

The Professional Services Manager reports to executive management and leads a geographically diverse team of delivery engineers and consultants responsible for deployments, customer satisfaction, detailed design, and general professional services. The role acts as a bridge between presales and live services, where collaboration with internal teams, partners, and suppliers is essential.

• Lead, coach, and onboard team members, supporting their professional and career development.
• Foster a proactive, positive team culture, leading by example.
• Ensure timely and budget‑aligned delivery of all billable projects, including proper follow‑up and closure.
• Standardize and optimize key processes (e.g., demos, deployment, communication, and reporting).
• Act as a mentor and main point of contact, supporting both technical and soft‑skills development.
• Serve as a technical escalation point, ensuring a customer‑first approach and proper reporting.
• Optimize and allocate resources effectively across the team and the Northern region.
• Conduct regular one‑on‑one meetings and define MBOs to monitor performance and development.
• Support and contribute to daily operations and the overall services function.
• Drive service growth by expanding existing customer relationships and developing new ones.
• Collaborate with sales and presales, taking ownership of the full delivery lifecycle.
• Work closely with management to drive innovation, optimize processes, and grow the services department.

About you:

The ideal Professional Services Manager possesses in‑depth knowledge of vendors and solutions within the Exclusive Networks portfolio, strong communication, listening, and advisory skills, a customer‑focused mindset, fluency in English, and an advantage of fluency in Dutch and/or French. Soft skills include diplomacy, leadership, persuasiveness, empathy, assertiveness, stress resilience, and teamwork.

• A competitive salary with bonus opportunities
• 28 vacation days (based on a full‑time contract)
• Company car
• Flexible start and end times
• A solid pension scheme
• An informal and pleasant working environment with great colleagues
• Fresh fruit and daily lunch at the office
• Fun Friday afternoon drinks
• Workation opportunities
• The possibility to partially work from home
• Career growth opportunities within an international organization
• And much more

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic.

Employment decisions are made solely on the basis of qualifications, merit, and business need.