VP & Governance and Transformation Lead, Global Shared Services

VP & Governance and Transformation Lead, Global Shared Services

The  VP & Governance and Transformation Manager, Global Shared Services (GSS)  is a VP role reporting to GSS Governance and Transformation Lead and supporting the team based out of India for all matters related to governance, talent management and strategy aligned to various Liberty Mutual Insurance (LMI) Insurance (Finance) engagements spread across geographies. The team oversees the execution of the overall Enterprise wide outsourcing workstream and serves as a single point of contact for Home office and Regions.

Ideal candidates should:
15+ years of work experience in Insurance / Reinsurance Finance, Governance, Transition and BPO management role in the P&C domain, spread across various departments in the Insurance value chain like Finance (SME)
Higher education in Finance / P&C Insurance (i.e., MBA, CA, CPA, ACII, CPCU or FIII) is preferred.
Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies.
Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills.
Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs.
Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently.
Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.
Be a creative problem-solver who is naturally curious.
Have aptitude for innovation, high integrity, and ethics.
Be flexible to work across time zones to support global teams as necessary.
Be open to travel across international locations to support business requirements as necessary.

The ideal candidate will also have a deep understanding of Liberty’s culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment.

This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s).
Responsibilities include but are not limited to:

Governance
Governance Framework - Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanism and effective communication between LM stakeholders and their offshore teams.
Performance Management - Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies.
Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships
Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements)

Talent Management
Managing Development Program (DP):
Design and help run a training engine to cater to different kinds of skillsets spread across P&C domains.
Staffing and Hiring needs - Help offshore team staff for ongoing requirements and backfill for positions as and when team members leave
People and Engagement - Rewards and recognition framework (R&R activities & joint calendar)

Strategy and Transition Management
Support business identification/opportunities in the global markets related to outsourcing, feasibility analysis and set-up.
Proactively find out bottlenecks in account and delivery management and effectively communicate them to stakeholders. The incumbent would also be expected to lend a hand as and when required to help offshore team tide over challenges.
Support offshore transitions and project management. Provide consultancy to offshore/onshore managers to drive successful transitions and offshoring benefits.

Qualifications:

Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.
15+ years of relevant work experience in Insurance Industry (preferably P&C). Experience in end-to-end offshore Insurance / Reinsurance F&A, Finance Operations life cycle management.
5+ years of experience in people, project, transformation, governance and program management
Strong MS Office Skills - Story Boarding using MS Power Point
Hands-on experience in tools such as Advance Excel, SQL, R, Python and Visualization Platforms such as Power BI would be an added advantage.
History of excellence in academics and personal achievements
Proven experience in working with / managing cross-functional teams.
Excellent organizational, analytical and time management skills
Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents

Benefits:
We value your hard work, integrity and commitment to positive change. In return for your…