Design & Service Center Manager - Signet Jewelers - Ambassador Row Courtyards

Design & Service Center (DSC) Manager

Position Summary:

The Design & Service Center Manager oversees the day‑to‑day operations of a DSC Repair Shop. They drive an efficient and successful DSC through leadership, training, and production planning, maintaining a solid team and ensuring a high‑quality customer repair journey.

• Follow Quality Control procedures on every job prior to delivery to stores using the 5 critical check point process.
• Provide estimates to stores within 24 hours on cost and turnaround time.
• Order parts within 2 days of receiving a job.
• Communicate discrepancies or delays to stores within 24 hours.
• Review parts daily and delegate ordering tasks to Administrative Coordinator, Apprentice or Jewelers as assigned.
• Conduct bi‑weekly outreach to store partners/managers to discuss wins and areas of opportunities.
• Handle same‑day Jared jobs to meet customer expectations.
• Offer solutions and partnership as needed.
• Recruit and vet candidates to fill open positions.
• Attend and participate in district meetings.
• Visit local stores when time allows.
• Perform tasks and skillsets, minimum of B level jeweler.
• Live Signet’s Core Values.

• Identify supply needs and delegate orders to AC, Apprentice or Jewelers.
• Organize jobs and distribute to production jewelers daily and throughout the day.
• Prioritize rush jobs and special orders.
• Maintain control of supply orders and keep the right level of inventory on hand.
• Oversee daily production and billing.
• Maintain oversight of receiving and shipping.
• Ensure all equipment is in working order daily.
• Control security access to the DSC and ensure all repairs and supplies are safe.
• Communicate recurring concerns with merchandise via the portal and the district manager.
• Communicate concerns with store partners to the district manager.
• Have weekly communication with the district manager to discuss weekly performance.
• Review AP detail report and discuss discrepancies with the district manager.
• Report weekly metric numbers to the district manager.
• Create weekly team member schedules and publish them in a timely manner.
• Ensure all team members follow time and attendance policy by punching in and out correctly.
• Ensure lunch break and rest break policies are followed.
• Review payroll punched hours and make corrections when necessary.
• Make schedule changes for DSC demand needs.
• Forecast workloads by reviewing capacity daily and update district manager if needed.
• Ensure all custom jobs are processed correctly using custom systems.
• Oversee all follow‑up on custom jobs.
• Use the CAD system to ensure all information required for custom jobs is completed before sending to CAD.
• Review all reports daily (morning report, production report, FTR report, VOC, sales).
• Utilize and identify areas of improvement using the Profit and Loss report.
• Oversee the workflow process of the DSC.
• Adhere to all policies and procedures for shipping to stores and outside vendors.
• Communicate with stores and outside vendors when needed.
• Train team on use of PPE and review yearly.
• Train team on the safety data sheets and SDS book and regulations.
• Know Repair Support contacts at home office.
• Complete inventory task once per month and submit to district manager.
• Follow scrap and sludge tank policies and procedures for processing.
• Complete all training assigned to you in a timely manner.
• Complete all MyWork tasks daily.
• Know how to use Smartsheet in the portal.
• Attend and participate in Teams/Zoom meetings when scheduled.
• Know how to use an incident report.

• Understand and uphold Human Resources and Loss Prevention Policies and Procedures.
• Recruit Design & Service Center Team Members using the Talent Acquisition Guide.
• Train all DSC Team Members in their areas of responsibility.
• Coach Design & Service Center Team Members to improve performance.
• Hold Team Members accountable to improve performance or modify behaviors as applicable.
• Conduct company‑directed Quarterly Check‑In and/or Performance Appraisal as assigned.
• Hold two huddles daily with your team to set direction for the day.
• Ensure team members complete safety training, quizzes and training modules.
• Condu…