Senior Manager - Facilities Operations & Controls; Reston, VA on-site

Position: Senior Manager - Facilities Operations & Controls (Reston, VA on-site / Hybrid role)
Description

** SENIOR MANAGER - FACILITIES OPERATIONS & CONTROLS*
* ICF is seeking a  
** Senior Manager, Facilities Operations**   **& Controls
** to provide leadership, oversight, and governance across the company's facilities and real estate portfolio. This role is responsible for ensuring the  
** effective day-to-day operation of Facilities** , consistent execution of operational standards, vendor performance, and disciplined management of operating and capital initiatives. The position partners closely with  
** Facilities, Real Estate, Finance, Accounting, Procurement, IT, Security, and business stakeholders
** to ensure Facilities operations are reliable, compliant, cost-effective, and scalable. While financial stewardship is an important component of the role, the focus is on  
** operational execution, governance, and continuous improvement
** across Facilities activities.

This role supervises a team of  
** 2+ staff** , providing direction, prioritization, and professional development support.

*** This is a hybrid role*
* ** based in our*
* ** global headquarters in Reston, VA.*
* ** Key Responsibilities*
* ** Facilities Operations, Controls & Governance*
* + Provide operational leadership and oversight of Facilities services across the portfolio, ensuring consistent execution and alignment with business needs.

+ Establish and maintain  
** operational governance frameworks
** for Facilities activities, vendors, and initiatives.

+ Identify operational risks, service gaps, or inefficiencies and implement corrective actions.

+ Ensure Facilities activities comply with internal policies, safety standards, and applicable regulations.

+ Serve as an escalation point for complex operational issues impacting service delivery, cost, or risk.

+ Provide  
** light project oversight
** for Facilities initiatives, ensuring scope clarity, timeline awareness, and cross‑functional alignment.

** Operational Planning, Budget Oversight & Resource Management*
* + Lead planning and oversight for Facilities operating budgets and capital initiatives, ensuring alignment with approved plans.

+ Partner with Finance and FP&A to support forecasting, variance awareness, and resource planning.

+ Monitor operating and project spend at a high level to ensure alignment with scope, schedule, and agreed priorities.

+ Support long range Facilities and capital planning by contributing operational insight, constraints, and scenario considerations.

+ Validate ROMs, proposals, scope changes, and schedule impacts from an  
** operational feasibility and execution
** perspective.

+ Coordinate operational priorities and dependencies across multiple Facilities initiatives to support timely delivery.

** Vendor & Service Provider Oversight*
* + Oversee Facilities vendors and service providers to ensure contract adherence, performance accountability, and service quality.

+ Coordinate with Procurement and Legal on vendor selection, onboarding, renewals, and scope modifications.

+ Review vendor pricing, change orders, and invoices for operational accuracy, completeness, and alignment with contract terms.

+ Monitor key service categories (utilities, janitorial, maintenance, security, etc.) and enforce performance standards and improvement plans as needed.

** Operational Reporting, Controls & Insight*
* + Develop and deliver  
** clear, actionable reporting
** related to Facilities operations, service performance, and initiative status.

+ Track operational KPIs, control metrics, timelines, and risk indicators to support informed decision-making.

+ Communicate initiative status, milestones, dependencies, and risks; elevate issues proactively when intervention is required.

+ Provide leadership with insight into operational risk exposure, control effectiveness, and improvement opportunities.

+ Support strategic initiatives such as workplace optimization, office consolidations, expansions, and closures from an operational governance perspective.

** Process Improvement & Operational Project Support*
* + Standardize and document Facilities operational processes, procedures, and controls.

+ Provide  
** lightweight project management support
** for Facilities, real estate, and workplace…