Sr. Program Manager, Service Quality

This role will be based in Omaha, NE or San Francisco, CA.

At Linked In, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a Linked In office, depending on what’s best for you and when it is important for your team to be together.

The GTM Enablement team is seeking a Senior Program Manager to drive the strategy and execution of our Service Quality program. This role operates as a single point of ownership across Global Support quality programs, including vendor and automation.

The Senior Program Manager will set vision and strategy for the program and ensure execution y will build and operationalize the connective tissue across leaders, teams, and functions to unlock leverage, reduce friction, and drive measurable outcomes across the GTM ecosystem through Service Quality. They will partner closely to drive business results from Service Quality insights with the VP, Global Support, Director, GTM Enablement, Director, GTMVS and other senior leaders.

This role requires a balance of strategic thinking and operational excellence. The Senior Program Manager, Service Quality, will identify gaps, design solutions, and implement scalable solutions that elevate enablement effectiveness across regions and teams.

• Build comprehensive, solid program plans, including project plans to support the overarching program, identifying dependencies and resources required.
• Proactively identify program and project risks and drive resolution with appropriate impact to the plan.
• Provide strategic roadmaps for multi-horizon projects or programs.

• Develop program charter with clear success metrics and ensure project deliverables from the overall program are achieved.
• Facilitate decision-making, alignment, resource asks, and big-impact issue resolution and escalates to sponsor and key stakeholders where appropriate.

• Build strategic relationships to drive long-term success and interpret and filter information into actionable formats for program, project, or team consumption.
• Ensure all project communications are concise, clear, and client-ready and can present an overview and status to executive levels of the organization.
• Recommend structural changes impacting multiple teams.

• Own gathering and documenting processes for complex project and/or program requirements and coach and mentor project managers.
• Identify, apply, and share best practices; master and advocate approaches and structures for program management.

• 7+ years of experience in sales enablement, sales operations, learning & development, change management, performance consulting, program management, project management or related field.
• OR
• Bachelor’s degree and 4+ years of experience in sales enablement, sales operations, learning & development, change management, performance consulting, program management, project management or related field.

• 7+ years of experience in program management, business operations, strategy & operations, management consulting, or equivalent roles.
• 5+ years of experience in B2B technology, SaaS, or platform-based companies, with exposure to go-to-market or commercial organizations.
• 7+ years of experience designing or scaling systems that directly support end users (recruiters, candidates, hiring managers).
• Project Management Professional (PMP) Certification.

• Communication
• Cross-Team Collaboration
• Multi-Initiative Program Management
• Project Management
• Stakeholder Management

Linked In is committed to fair and equitable compensation practices. The pay range for this role is $116,000 - $189,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable…