General Manager, Customer Business Unit

Summary

Req
Remote Position:
Yes
Region:
Americas
Country: USA

The General Manager, Customer Business Unit manages site-wide strategy and change implementation across multiple teams, overseeing customer-dedicated groups in operations, program management, production, engineering, and supply chain. They contribute to the strategic direction for sites with moderate complexity, including customer, technology, services, and pricing. Accountable for global projects and P&L, resolving complex issues with long-term impact. The role requires interaction with executives and major customers, handling negotiations, and may represent the organization in public events.

• Provides direct & indirect supervision to all subordinate managers & employees at a site performing highly specialized roles in several major functions or departments in consultation with the GM or Functional/External Functional Leads. This includes significant contribution to site wide strategy deployment, long-term planning, objective setting, policy formation, interpretation & management while providing latitude & discretion to subordinates.
• Develops new strategies, policies, practices, methods, programs or techniques & utilizes them to establish new strategic direction that is sitewide or multi-site specific.
• Implies new strategies across groups sitewide. May be leveraged for strategy deployment by other sites.
• Manages multiple customer dedicated teams including Operational Program Management, Production, Engineering & Supply Chain resources. Responsible for P&L for Customer Operations.
• Responsibilities include production, engineering support & cost management including bid approvals. Manages the customer programs to achieve planned revenue, MVA & cost of capital meeting all commitments & schedules & developing action plans to correct out of plan conditions.
• Responsible for customer forecasting, planning & monitoring production efficiency, execution of forecast strategy & strong participation in bid preparation. Jointly responsible with Global Account Team for Customer satisfaction setting performance objectives & execution plans to ensure product, programs & projects will be on schedule highlighting good performance & positioning perceived performance issues in context.
• Responsible for reviewing, analyzing & reporting program performance & taking action where performance is not acceptable.
• Conducts monthly operations & customer operations review meetings & quarterly customer performance reviews.
• Responsible for KPIs that may include inventory, revenue forecasting, staffing & development, expense, financial profitability, manufacturing efficiency & customer satisfaction, among others.

• Excellent analytical, negotiation and problem resolution skills.
• Ability to establish business unit goals and coordinate a wide variety of resources to meet financial, quality and delivery metrics.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic environment.
• Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
• Commercial and business expertise (P&L Management and Strategy Development).
• Experience in multiple operational disciplines.
• Twelve plus years of relevant experience.
• In‑depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on‑time delivery and the profitability of the unit.
• In‑depth knowledge of manufacturing, the production process, testing, quality and the tools and equipment used in production in a highly dynamic environment.
• Working knowledge of Lean and Six Sigma.

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed…