Employment Supervisor

Job Overview

The Employment Supervisor is responsible for leading a team that provides employment services including assessment, self‑sufficiency planning, job readiness training, vocational/skills training, job search, job placement, post‑placement support and employer partnership development and maintenance. The supervisor focuses on attaining grant deliverables, most frequently surrounding job training, placement, wage and retention, while ensuring program goals are met and maintaining contractual compliance.

• Staff Management
  • Lead and develop direct service staff through team meetings, coaching, and goal setting.
  • Assign cases, oversee workload, help prioritize and troubleshoot.
  • Ensure compliance with all agency policies, procedures, and protocols.
  • Maintain communication with staff regarding challenging cases and intervene when needed.
• Client Services
  • Supervise program implementation: assessment, self‑sufficiency planning, job readiness training, job search, job placement, post‑placement support, and employer partnership development.
  • Maintain focus on grant deliverables and coordinate training activities to meet funder requirements.
  • Track enrolled clients using database systems to ensure timely service delivery and documentation.
  • Develop and maintain relationships with local employers and community organizations to secure placement opportunities.
• Program Oversight
  • Conduct periodic case file and database reviews for quality assurance.
  • Monitor team progress toward grant deliverables and propose improvements.
  • Monitor direct assistance spending to ensure appropriate use of funds.
  • Coordinate across teams to support overall client wellbeing.
  • Draft program reports and components of grant proposals.
• Other duties as assigned.

• University degree required, preferably in International Studies, Business, Social Services or a related field, or equivalent work experience.
• 3+ years of employment or other relevant experience supporting clients facing barriers to employment in refugee resettlement, workforce development, or related social service delivery.
• Experience supervising, supporting, and training staff.
• Proven success in promoting a culture that reflects IRC’s core values of service, accountability, integrity, and equality.
• Ability to lead collaboration among individuals from many cultures and diverse skill sets.
• Demonstrated ability to work effectively as a team member in a multicultural environment.
• Highly organized self‑starter capable of managing multiple priorities and delivering quantifiable results in a fast‑paced environment under pressure and by deadlines.
• Excellent written and oral communication skills in English; proficiency in a language spoken by client populations a plus.
• Proficiency in Microsoft Office applications.
• Valid driver’s license, access to a personal insured vehicle, and the ability to travel regularly across the service delivery area.

The position combines a standard office environment, remote work, and field time. It is typically onsite 4 days per week, with occasional weekend and/or evening work required.

Pay Rate: $72,754.

• 10 sick days
• 10 U.S. holidays
• 20‑25 paid time off days depending on role and tenure
• Medical insurance starting at $163 per month
• Dental insurance starting at $6.50 per month
• Vision insurance starting at $5 per month
• FSA for healthcare and commuter costs
• 403(b) retirement savings plan with immediately vested matching
• Disability and life insurance
• Employee Assistance Program (EAO) for counseling and support

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.