Senior Account Manager - Commercial Insurance

Position Overview

Title: Senior Account Manager - Commercial Insurance

Hybrid Preferred: 1-2 days in Columbia, SC office

OR Fully Remote: for applicants in Eastern and Central Time Zones

Book Focus: Generalist, Contractors |
Requirement: active P&C license

Hybrid or fully remote applicants may be required to work onsite within a 50-mile radius of a branch location as needed to meet business needs. Remote work requires a dedicated, distraction‑free workspace and is not a substitute for childcare, elder care, or other personal responsibilities during working hours.

Join our dynamic team as a Senior Account Manager, where you'll manage a diverse book of business, ensuring account retention and supporting new business initiatives. You will play a key role in coordinating daily administrative and customer service activities, effectively resolving complex issues, and ensuring error‑free service.

• Technical Expertise: Maintain advanced technical competence and industry knowledge.
• Team Leadership: Oversee daily activities and workflows of the account management team.
• Customer Service: Address customer service inquiries, handle policy administration, billing, claims, and conduct coverage analysis.
• Policy Management: Manage policy expirations and renewals proactively.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present compelling proposals.
• Accounts Receivable: Monitor delinquent accounts and take action to collect outstanding balances.
• System Maintenance: Ensure accuracy and completeness in agency management systems and vendor platforms.
• Activity Monitoring: Track and manage activity/suspense to ensure timely completion.
• Communication: Maintain open and transparent communication with the account team regarding workload status and address issues promptly.
• Service Excellence: Deliver exceptional service, anticipating client needs and responding quickly to requests.
• Policy Compliance: Stay informed about company policies and procedures.
• Continuous Improvement: Seek and implement best practices to enhance performance for yourself and the team.
• Champion Company Values: Demonstrate integrity, leadership, and a commitment to excellence.

• 5+ years of account management experience or 7+ years in the insurance industry.
• In-depth knowledge of insurance brokerage and client requirements.
• Active property & casualty license required; professional designation (CISR, CRIS, CIC, CPCU or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salary and bonus potential.
• Comprehensive health insurance paid by the company.
• Paid holidays, vacation, and sick leave.
• 401K plan with employer matching.
• Opportunities for professional growth and career advancement.
• Supportive culture promoting work‑life balance.
• Commitment to community service.
• A collaborative and rewarding work environment.

• Engage in a 30‑Minute Phone Screen, Online Assessments, and Interviews.

The expected pay range for this position is $80,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.